u v Understanding the region's diversity is by definition an opportunity, allowing us to be more responsive to both our consumers and our customers Sustainable Growth As in all HEINEKEN's regions, sustainable development, responsible consumption and self-regulation are crucial in Central and Eastern Europe. The ambitions of the Company's 'Brewing a Better Future' programme - reducing use of scarce resources, empowering communities, sourcing locally, minimising HEINEKEN's carbon footprint and helping reduce the impact of alcohol misuse - remain key to growing and maintaining the beer segment in the region. And the 'Brewing a Better Future' aims are not just policies; they're truly in action. A recent project in Greece has resulted in HEINEKEN's Athenian Brewery purchasing some 50,000 tonnes of high-quality Greek barley from domestic producers, creating more than 300 jobs and generating in excess of €3 million in additional revenues down the supply chain in the process. In Romania, the 'HEINEKEN for Communities' project has funded diverse projects that meet specific community needs, from a mobile HIV testing lab to the promotion of local handicrafts. In alcohol education, the beer sector in CEE is leading by example. Working with a Romanian NGO, HEINEKEN has launched the country's first free online counselling and e-health intervention centre for people with alcohol issues, while in Poland 'Enjoy Heineken® Responsibly' activities at the annual Open'er music festival aim to educate younger generations with interactive activities and breathalyser tests at festival car park exits. "We have a really proactive and important role to play," says Jan Derek, "which we fulfil consistently throughout the region through our packages, our communications and the social partnerships we develop. We're doing good things, but we haven't completed the journey yet." Looking Forward "In most of these markets, 'brands' didn't even exist 25 years ago: there was simply beer, so the concept of branded goods in many ways is new," concludes Jan Derek. "We've seen an explosion in the diversity of products and packaging - where it used to be just brown bottles with a cap now we have cans, we have PET, we have draught. We have all kinds of things increasing consumer choice and experience exponentially, and HEINEKEN is leading the way." HI World of HEINEKEN Quarter 3 2012

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World of Heineken | 2012 | | pagina 14