SUSTAINABILITY The environmental impact of the products they purchase is becoming an increasingly important factor in consumer choice. In June, HEINEKEN in France launched a trial to introduce environmental and sustainability-related information on select packaging. In 2010, an extensive survey of 17,000 consumers in 17 countries was conducted by the National Geographic Society and the international polling firm GlobeScan. The 'Greendex Survey' measured and monitored consumer behaviours that can impact the environment. Affichage Xj- Environnemental Pour en savoir plus Sur les engagements de ivl p Heineken EN FAVEUR DU jïïSy DÉVELOPPEMENT Jij DURABLE www.heinektnfrance.lr Consumers can scan the QR code on the packaging or shelf to recall detailed information about the product's environmental impact For between 20 and 50% of respondents (depending on the country), environmental concerns were driving them to adopt more environmentally sustainable behaviour, particularly regarding their choice of products. Additionally, W/o of respondents were concerned that companies make false claims about the environmental impact of their products in advertising. These results clearly highlight the potential for companies who can clearly demonstrate that they are serious about reducing their impact on the environment and being transparent about it. The trial in France provides a great opportunity for HEINEKEN to increase related communication about its products and emphasise the Company's progress on its sustainability journey. It also provides the perfect platform for HEINEKEN to share some of its achievements in France, including a 30% reduction in C02 emissions within the logistics chain in the last three years. The project was initiated by the French Ministry of Ecology on the recommendation of the Grenelle Environment Round Table, whose goal is to define key points of government policy on environmental and sustainable development issues for the coming five years. "The aim of environmental labelling is to inform consumers about the environmental impact of the product they're purchasing in a clear and standardised way," explains External Communications Manager, Laurent Turpault. "The end result is that the consumer is able to make an informed comparison between products. A panel on the shelf in the store displays a clear quick response (QR) code. Consumers can use the reader on their smartphone to scan the code and pull up an information panel about the product. This information can directly influence their purchasing decision." Eco-Criteria In agreement with the government, HEINEKEN in France has chosen to assess the environmental impact of Heineken® in the 25cl glass bottle, the most popular SKU with more than 500 million bottles sold each year in the French off-trade alone. Two criteria were chosen based on their relevance to the product and ease of understanding for the general public. "The criteria relate to the greenhouse gas emissions per 100ml, and the consumption of natural resources and recyclability of packaging," says HEINEKEN's Environmental Manager, Pierre Levyckyj. "The calculations are based on the analysis of the life cycle of the beer, from barley to bar. This includes the production of raw materials, the brewing and packaging stages, distribution, consumption and the disposal of packaging." The Life Cycle Analysis study was conducted by Bio Intelligence Service, a consultancy specialising in environment and sustainable development. They were selected together with Carlsberg, the only other brewer taking part in the trial. In the future, HEINEKEN's own recently introduced carbon footprint model may be integrated into this initiative. Quarter 1 2012 World of HEINEKEN

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World of Heineken | 2012 | | pagina 11