BUSINESS Leading in Western Europe HEINEKEN is Western Europe's largest and highest profile brewer. It has market leadership in the UK, France, Italy and the Netherlands, and is the number two player in six other Eurozone countries. Comparing like with like, year on year, HEINEKEN's 2010 earnings grew by 17% in Western Europe, reflecting portfolio development, award-level marketing, significant cost savings and innovative ways of winning with its consumers and customers. T hrough leveraging the takeover of Scottish and Newcastle in 2008, which doubled the company's size in Europe, HEINEKEN has been able to retain its leading position and strengthen its brand portfolio in Western Europe in the face of sector-wide challenges such as increased health consciousness, an ageing population, and difficult market conditions which have been exacerbated by the economic crisis. "The changing nature of the beer market and the transition to becoming the clear market leader in most Western European markets, led us, in 2010, to carry out an extensive analysis of the way we operate," explains HEINEKEN's Regional President for Western Europe, Didier Debrosse. Growing Business "A team of colleagues looked for opportunities not only to grow our market share, but to also help our customers reverse the decline of the beer market. A number of these initiatives, all of which place the consumer and the customer at the centre, are currently being piloted or rolled-out across Western Europe. They will help both HEINEKEN and its customers grow their business." Developing Global Brands "We identified key global brands that would help us to grow our presence in specific segments," adds Didier. "After a year of behind-the-scenes work, ensuring supply availability and consumer research for the correct positioning, the first of these global brand propositions have been thoroughly researched and are now being rolled out in Europe. "Cider was seen as a key opportunity for attracting new customers, and we've recently completed the successful roll-out of Strongbow Gold, a proven brand in the UK and Italian markets. We have also launched Desperados® in many markets, including Spain, Portugal, Belgium, and the Netherlands, building on a solid and proven business model from France. We will continue to invest in the Desperados® brand team to support targeted launches and accelerate growth in existing markets." Increasing Share The Heineken® brand lies at the heart of many recent strategic initiatives. It has demonstrated the strength and value of its leadership position within J t 4

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World of Heineken | 2011 | | pagina 29