lence Programme
INSTALLING A BEER KEG
Participants learn how to
change an empty beer keg in
five clear steps.
PRESENTATION
This covers the importance
of presentation for inside and
outside areas of the bar, as
well as the presentation of bar
staff, including clothing, hair
and jewellery.
GLASS RINSING
Cleaning glasses is an important
step in delivering the perfect
beer. Traces of fat or dirt on a
glass will make the beer flat, but
is also bad hygiene and reflects
poorly on the business.
CLEANING TIP
The most effective product to
use to clean beer is beer itself.
Adding beer to the device used
to clean beer glasses, will result
in a superior clean.
THE PERFECT HEAD
The perfect head is slightly
curved on top. A good head is
strong enough to support the
weight of a beer skimmer.
WHATNOT TO DO...
The perfect beer is filled to the
brim, with two fingers worth of
foam on top. If the glass has not
been adequately filled, bartenders
are tempted to pour extra beer
into the glass. This breaks the
protective foam layer, which
allows oxygen in and results in a
flat beer within minutes.
HOLDING THE GLASS
For hygiene reasons, a glass
should be held at the bottom.
Present the glass to the
customer with a smile.
BRANDING
At least 62% of customers prefer
drinking beer from a branded
glass. A coaster that matches
the brand of beer served should
be used. Glasses should always
be served with the label facing
the customer.
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