QUICK CHECK
Vou can tell when a glass is clean
as the water will run off it evenly.
TAPPING ANGLE
To create the right amount of
foam, the glass should be held at
a 45° angle while tapping.
SKIMMING
The skimmer should be wet when
used, as water helps create a
protective layer over the head
of a beer. The skimmer should
be held at a 45°angle to prevent
damage to the foam.
NO FOAM, NO GOOD!
The 'head', the foam layer on
top of a glass of beer, plays
an important role in keeping
the beer fresh. It acts as an
airtight barrier, preventing C02,
which makes beer bubbly, from
escaping, and stops oxygen from
entering the drink, to keep beer
fresher for longer.
Draught Beer Excel*
HOSPITALITY
Course participants brainstorm
their best and worse moments
of customer service. They put
together a list of best practices,
such as consistent product
serving sizes, smiling, making eye
contact and welcoming guests.
CUSTOMER EXPECTATIONS
Understanding customer trends
and the reasons why a customer
visits a bar or restaurant helps
to appreciate their expectations
during a visit.
PRODUCT KNOWLEDGE
Participants share specific areas
in their businesses that need
improving. A common problem
is lack of product knowledge,
which can be resolved through
better training and education.
HYGIENE
Participants learn the legal
requirements and theory
behind safe practices, such
as fridge temperatures and
cleaning schedules.
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