respect,
enjoyment
and a passion
for quality...
TOWARDS
SUSTAI NABI LITY
Heineken
A
Economic sustainability
Environmental sustainability
SUSTAINABILITY REPORT 2002-2003
ultimately result in a more sustainable operation, an even stronger
corporate reputation and positive brand associations. The report
presents the results of the policies that have been implemented
and the status of issues on which policy has not yet been defined
or implemented. This is also the reason why the framework of the
sustainability report is based on those three dimensions of sus-
tainability: economic, environmental and social sustainability.
Heineken is fully aware of the responsibility that accompanies its
presence in communities all over the world. To safeguard the
continuity of the company, Heineken seeks to achieve sustainable
performance in terms of financial results, environmental protection
and social policy. The company considers investing in its employees,
its brands and its breweries as a key element in that effort.
Heineken is also committed to achieving a sustainable return on
the capital invested by its shareholders. It values the support of
its shareholders and seeks timely and fair disclosure.
It is Heineken's policy to treat environmental issues with due care,
paying particular attention to the consumption of raw materials,
water, energy and other resources within its processes, while
minimising the discharge of waste materials. The report presents
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