IMPROVED EFFICIENCY
AND SERVICE
As part of the continuous
efforts to improve customer
service and achieve greater
operational efficiency, the
Heineken Export Group has
decided that the various
departments that are cur
rently housed in different
locations will be brought
together under one roof
near Amsterdam's Schiphol
Airport. Their new home
will be in Schiphoi's World
Trade Centre.
Integration of Heineken
Export Group departments
efficiency improvement is essential,
as our sales are growing by ten per
cent a year."
The management team of the
Heineken Export Group is convinced
that relocation will improve internal
communication and flexibility. Kees
Brandt explains: "We want the
export departments located as close
to each other as possible so they
can take decisions very quickly and
efficiently."
At the moment the departments are
still located in Rotterdam (Export
Transport Department and a part of
EFI) and in Amsterdam (sales and
marketing and a part of EFI). The
removal operation is scheduled for
March 1997, but preparations for the
move and the integration are already
in full swing.
Kees Brandt, Regional Export
Manager, has been assigned to
supervise this operation. As project
manager he is monitoring the prepa
rations and the relocation. "Modern
means of communication such as fax
and computer networks are basic
necessities, but in our work personal
contacts are extremely important.
It's much easier just to drop into a
colleague's room to discuss somet
hing and get a matter settled. This
