0 163 Independent Auditor's Report Heineken N.V. Annual Report 2020 Introduction Report of the Executive Board Report of the Supervisory Board Financial Statements Sustainability Review Other Information Our key audit matters Key audit matters are those matters that, in our professional judgement, were of most significance in our audit of the financial statements. We have communicated the key audit matters to the supervisory board. The key audit matters are not a comprehensive reflection of all matters discussed. The matters considered as key to our audit are consistent with those identified in the prior year with the exception of IFRS 16 Leases after the implementation of the standard in 2019. This year, we specifically considered the impact of COVID-19 on Heineken N.V.'s business and its operating results. In addition to the aforementioned impact on materiality, scoping and group oversight we evaluated those accounting areas for which the impact was most pervasive in our audit as a key audit matter. We therefore added our specific audit considerations related to the increased judgement involved with projecting future cash flows and calculating expected credit losses to the key audit matters on impairment testing and contracts with customers, respectively. The following matters were addressed in the context of our audit of the financial statements as a whole and in forming our opinion thereon, and we do not provide a separate opinion on these matters. Revenues from contracts with customers - Refer to Note 6.1 and 7.3 to the financial statements Risk HEINEKEN provides a wide variety of discounts depending on the nature of the customer. The Company also provides discounts with contractually agreed conditions for volume and promotional rebates. Conditional discounts are recognised based on target realisation as specified in Note 6.1 to the financial statements. The target realisation requires management to estimate target realisation based on the expected or actual volume and adjust the discount accruals at balance sheet date. Given the estimate made by management to assess target realisation for conditional discounts under IFRS 15 Revenue From Contracts with Customers and the inherent presumed fraud risk related to year-end adjustments of revenues and discount accruals, performing audit procedures to evaluate management's estimate of target realisation based on expected and actual volumes and the resulting adjustments at balance sheet date, required a higher degree of auditor judgement and an increased extent of effort. How the scope Our audit procedures related to management's assessment of target realisation and the of our audit related year end discount accrual included the following, amongst others: - We obtained an understanding of management's process for the recognition of discount accruals at the reporting date based on expected or actual volume data under IFRS 15 Revenue From Contracts with Customers. - We evaluated forecasting accuracy and management's ability to appropriately estimate the year end discount accrual by comparing the prior year amount accrued to the amount subsequently settled. - We tested the amount of the year end discount accrual through a combination of: - Developing an expectation for the amount based on the historical and current sales information recorded as a percentage of sales and comparing our expectation to the amount recorded by management. - Selecting a sample of customers based on current sales information and recalculating the discount accrual by and using the terms of the agreement, accumulated experience, and historical and current sales information. - Evaluating subsequent settlement of the year end discount accruals - Obtaining confirmations from customers to confirm sales data, contractual agreements and/or outstanding receivables net of discounts payable. Observation Applying the aforementioned materiality, we have audited the discount accruals for promotional allowances and volume rebates as recorded in the financial statements. Based on our procedures performed, we did not identify any reportable matters.

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