O Safety
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Promoting health and safety
Our 2020^11
commitment:
Our 2020^^1
result:
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Fatal accidents
Accident Frequency
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0.58
Our risk-based safety strategy
Safety Leadership
Accidents (Absolute values)
Accidents (Relative values)
Contractor Safety
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Heineken N.V.
Annual Report 2020
Introduction
Report of the
Executive Board
Report of the
Supervisory Board
Reduce accident
frequency by 20%
vs|2015
Our contribution
to the SDGs:
3.6
Reduce deaths and
injuries from road
traffic accidents
8.8
Protect labour rights
and promote safe and
secure working
environments
Safety remains of vital importance and Put Safety
First! is our number one company behaviour.
We deeply regret that six people lost their
lives while working for us in 2020 (2019: 11).
Three people were our employees and three were
employed by contractors. Four fatal accidents
were road traffic accidents and two occurred
during production operations.
All fatal accidents are investigated by an
independent investigation team to ensure we
understand the root causes. We take action to
prevent recurrence and share the learnings across
the company.
Our accident frequency in 2020 was 0.58 per
100 FTE. This is a reduction of 58% compared
to 2015 (1.38 per 100 FTE), meaning we
surpassed our 2020 target.
Lost Time Accident frequency
(accidents per 100 FTE)
2020 target
2020
2019
2018
2015
0.84
1.13
1.38
There were 497 accidents that resulted in lost
days among our employees, 253 of these were
in logistics and distribution, 87 in commerce,
150 in production and 7 in other functions.
A decrease in cases from March 2020 coincided
with the national lockdowns in response to
COVID-19. Many of our sales teams were off the
road and supporting staff working from home,
where they continue to do so.
In 2020, we have launched our new safety
strategy. The new strategy focuses on our
highest risks and requires active involvement
from all our people.
We have started three big risk reduction
programmes: Road safety and driving,
Contractor safety and Safety leadership.
By successfully executing these three programs,
we believe that we will achieve significant
improvements in our safety performance.
We work hard to build su fficient capacity
to manage the risks in our operations.
This requires active participation from
everyone, including our company leadership.
Even with the strong preventative measures
in place, accidents may still happen. It is our
people who hold the insights into how we can
create a safe working environment.
We held a Virtual Global Safety day in 2020.
Leadership at all levels took part in the 'I am a
safety leader' initiative and content went viral
across internal channels, helping to drive action
and safe behaviours.
Financial Sustainability Other
Statements Review Information
Fatal accidents1
2018
2019
20203
Fatalities of Company personnel
3
4
3
Fatalities of Contractor personnel on site2
14
6
1
Fatalities of Contractor personnel off site2
1
2
Accidents of Company personnel
1,000
742
497
Accidents of Contractor personnel
404
216
100
Lost Days of Company personnel
33,566
38,019
17,541
Permanent disabilities of Company personnel
1
0
2
Total Workforce
88,134
88,430
86,175
Lost Time Accident Frequency (per 100 FTE Company personnel)
1.13
0.84
0.58
1 Company personnel fatalities: 1 in Tango Algeria; 1 in Nigeria; 1 in Brana Haiti. Contractor personnel fatalities: 2 in Bralima DRC; 1 in Nigeria
2 Contractors who operate under our direct control (either because they work on HEINEKEN premises or are supervised by HEINEKEN
management and work elsewhere)
3 The reporting period of the safety data presented in this chapter is December 2019 - November 2020 with the exception of fatal accident data
which reflected the 2020 full year period
We launched a new Contractor Safety
Standard to ensure the safety of contractors
and subcontractors through one global
standard. It focuses on high risk activities and
streamlines processes for qualification and
management of contractors.
Learn more about this topic on our website
Road Safety
A global cross-functional
team established a
Motorbike Community of
Practice to promote and
share best practices for the
safe management of our
motorbike fleet.
