tiï O Q, Values and behaviours At HEINEKEN we stand by our values: passion for quality, enjoyment of life and respect for people and for our planet. Our values are part of 'We are HEINEKEN', our Code of Business Conduct and its policies. Conducting business with integrity Speak Up Inclusion and Diversity Introduction Report of the Executive Board Report of the Supervisory Board Our values guide how we work and conduct our business, supporting the principles of the UN Global Compact and the OECD Guidelines for Multinational Enterprises. We are committed to conducting business with fairness, integrity and respect for the law and our values. The HEINEKEN Code of Business Conduct (the Code') and its underlying policies communicate the basic principles that every employee must observe when acting for, or on behalf of, HEINEKEN. To make sure that our Code accurately captures and reflects our changing world and business, we reviewed and updated the Code and underlying policies in 2018. The updated Code and policies were launched in September 2018 in our operating companies, in 38 languages. We provide ongoing communication and training to employees worldwide to raise awareness of the Code and its underlying policies. Mandatory e-learning exposes employees to practical business conduct dilemmas. By the end of 2018, more than 78,546 employees (92%) had completed the training, either online or in the classroom (2017: 75,000). As a multinational operating in more than 70 countries, we pay special attention to potential exposure to bribery and corruption. It is our principle never to engage in bribery, in any place, at any time. For more detailed information on our Code of Business Conduct, see our website. HEINEKEN's anti-bribery framework consists of several key elements aimed at our operations to minimise the risk of and exposure to bribery related incidents, support our employees with their daily challenges and to meet applicable legal requirements. These elements include screening of third parties and visits to selected operations to assess bribery risks. Our anti-bribery e-learning programme helps our employees recognise and deal with bribery dilemmas they may encounter during their work. The programme consists of three training modules and is mandatory for key groups of employees across a range of functions. By the end of 2018, 19,560 employees had completed one or more modules of this training programme. We keep reasonable and proportionate oversight on activities related to the implementation and effectiveness of the training through internal controls. We encourage everyone to Speak Up in confidence and without fear of retaliation about any concerns they may have. We offer several Speak Up channels through which people can raise questions and concerns. They include Trusted Representatives and an external Speak Up service (telephone and online) which is run by an independent third party and available 24/7, 365 days a year. Speak Up is available to anyone who wishes to raise a concern about possible misconduct within our Company, both HEINEKEN employees and external parties. Heineken N.V. Annual Report 2018 Financial Statements Sustainability Review Other Information We received 1,293 reports of suspected misconduct through Speak Up in 2018 (2017: 661). This increase results from ongoing awareness initiatives as well as the successful launch of Speak Up in newly acquired operations and the rising maturity of our Speak Up programme. Speak Up reports concerned allegations of fraud (32%), discrimination and harassment (24%), conflicts of interest (8%) and other issues (36%). 49% of reports were substantiated and corrective and preventative actions were taken where relevant and possible. Actions included process and control improvements, reimbursement of financial loss and disciplinary measures. As a global enterprise, HEINEKEN is inherently multi-cultural and this diversity remains our strong point. We focus on developing an inclusive work environment where the nationalities, ages, capabilities, experiences and working styles of all our employees are valued and embraced. In 2018, there were 66 different nationalities among our senior managers (2017: 64). Female representation at senior levels stands at 20% (2016: 17%, 2017: 19%). However, we still need to do more to increase our gender balance. Representation by gender in (2018) Male Female Supervisory Board 70 30 Executive Board 50 50 Executive Team 80 20 Senior Management 80 20

Jaarverslagen en Personeelsbladen Heineken

Jaarverslagen | 2018 | | pagina 143