Sustainability Review (continued)
Promoting health and safety
Accidents (Relative values)
Report of the Executive Board
Report of the Supervisory Board
Reduction of accident frequency by 20% vs 2015
(2015: 1.38; target: 1.1)
to the SDGs:
Reduce deaths and injuries from
road traffic accidents
Protect labour rights and promote
safe and secure working environments
In 2018, 17 people lost their lives while working
for HEINEKEN (2017: 14)21. This is unacceptable
and it clearly does not reflect our Company values.
Three people were HEINEKEN employees and
14 were employed by contractors or suppliers.
Nine fatalities were the result of crime-related
security incidents and eight were road accidents.
An increase of crime-related events in Mexico
contributed to the number of fatal accidents.
All fatal accidents are fully investigated and lead
to actions to prevent re-occurrence.
Our accident frequency in 2018 was 1.13, up
from 1.04 in 2017 (a reduction of 18% vs. 2015).
There were 1,000 accidents among HEINEKEN
employees: 543 in logistics and distribution; 266
in commerce; 171 in production and 20 in other
functions. The acquisition of Brasil Kirin contributed
to the increase of accident frequency in 2018 and
we are working to bring safety standards at the
brewery in line with our global standards.
Our operating companies continue to drive
improvements in safety performance; in 2018 we
achieved zero fatalities in our production and global
construction projects for the first time.
We continue to implement the HEINEKEN Life
Saving Rules, introduced in 2016, to address
our highest safety risks. We have a global set of
rules, principles and programmes dedicated to
process safety in production. To further accelerate
safety performance, in 2018 we introduced two
centres of expertise and developed virtual reality
experiences for working at height and forklift safety.
The virtual reality module is designed to embed safe
behaviours by allowing people to experience the
consequences of their actions.
However, a large majority of work-related injuries
occur outside our premises. In 2018, 49% of severe
injuries happened in secondary distribution - of
which 32% were related to manual handling and
19% to slips, trips and falls. We explore new methods
to address those risks, as their prevention is even
more challenging than in a controlled environment
of our breweries. For example, we piloted a project
to reduce severe injuries by using exoskeletons.
For more detailed information on our health and
safety performance, see our website and case studies.
Heineken N.V. Annual Report 2018
Fatalities and permanent disabilities*
Fatalities of Company personnel
Fatalities of Contractor personnel
Permanent disabilities of Company personnel
Accidents (Absolute Values)
Accidents of Company personnel
Accidents of Contractor personnel
Lost days of Company personnel
Total Workforce (FTE) 77,215 77,792 88,134
Accident severity (lost calendar days per 100 FTE Company personnel) 35 37 39
Accident frequency (accidents per 100 FTE Company personnel) 1.16 1.04 1.13
Company personnel fatalities: one in Mexico, one in Spain, one in France.
Contractor personnel fatalities: five in Mexico, four in Nigeria, two in Myanmar, one in Romania, one in Vietnam and one
The reporting period of the safety data presented in this chapter is December 2017 - November 2018 with the exception
of fatal accident data which reflects the 2018 full year period.
One fatal accident in France, included in this number, is currently still being investigated by the local authorities to
determine whether this was a work-related accident.
accidents per 100 FTE
Our 2020 target
lost calendar days per 100 FTE