Overview Report of the Executive Board Report of the Supervisory Board Financial statements Other information by a Service Management agreement. Drawing on LEAN and Six Sigma practices the HGSS and operating companies employees are focused on Continuous Process Improvement, a key component to unlock the End-to-End Finance benefits. As an example of this success. Ireland has achieved 100 per cent accuracy on the monthly reporting process only six weeks after migrating to HGSS. Global Procurement Company Based in the Netherlands, the HEINEKEN Global Procurement (HGP) Company is leveraging scale benefits to drive operational cost savings, improve working capital and reduce cost price volatility risk. As part of H EINEKEN's focus on operational cost saving, approximately 30 global initiatives were activated in 2012 on raw materials and packaging expenses and over 2,000 on non- product related spend areas by the HGP team. HEINEKEN is also working with suppliers to secure 'win-win' benefits, of which the Supplier Finance initiative is an example. In the third quarter of 2012, the UK went live with the Supplier Finance programme, to improve the working capital efficiency of both H EINEKEN and its suppliers. The HGP is instrumental in the global implementation of HEINEKEN's Supplier Code, a key element in our approach to sustainable business. Global Information Services HEINEKEN's Information Services strategy is focused on supporting the business, through centrally coordinated IS assistance for global strategic initiatives and implementation of common IS solutions in the operating companies. Delivery of this agenda will increase both global uniformity in the ways of working and drive local efficiencies. HEINEKEN continues to focus on the effective and efficient use of Information Services by reducing complexity in the infrastructure and applications landscape. In 2012, a new HEINEKEN standard Enterprise Resource Planning (ERP) system for brewing operations and sales force key accounts was implemented in the Poland operating company. Outside of Europe, HEINEKEN IS has supported the business through the roll-out of solutions to Sierra Leone, Nigeria and Ethiopia. Global Commerce Starcom MediaVestwas appointed in luly 2012 as HEINEKEN's first global media agency. HGP played an important role in negotiating the agreement. By consolidating 14 agencies into one global partner, we are able to leverage the scale of our global footprint in a number of ways. Scale efficiency generates cash savings in media investment and scale effectiveness leads to better ways of working. Going forward, we are confident that successful media innovations can be identified, spread and embedded faster. Global Supply Chain We continue to leverage our global scale by centrally developing programmes which are implemented across all regions. HEINEKEN IS is supporting Global Supply Chain across a number of these projects. In production and logistics, we continued improvement initiatives to achieve sustainable results via our Total Productive Management (TPM) programme. This was supported by global training initiatives, twice yearly audits and we further strengthened the customer focus via End-to-End Supply Chain Mapping. In order to meet demand in growing markets, HEINEKEN invested heavily in the expansion of its production capacity. By leveraging this scale we have been able to reduce the Total Cost of Ownership, achieve higher equipment reliability and shorten time-to-market. We continue to leverage our unique global brewery network by getting better insights in the total Supply Chain from source to customer. This allows us to innovate within a shorter time. Our Supply Chain structure has been re-organised to support the Company's innovation agenda. We continue to accelerate our knowledge sharing through our global Knowledge Management system, which drives best practices by exchanging knowledge from all our production units around the globe. Heineken N.V. Annual Report 2012 19

Jaarverslagen en Personeelsbladen Heineken

Jaarverslagen | 2012 | | pagina 21