Notes to the consolidated financial statements continued 9. Raw materials, consumables and services 2012 Raw materials 1,892 1,576 Non-returnable packaging 2,376 2,075 Goods for resale 1,616 1,498 Inventory movements (85) (8) Marketing and selling expenses 2,250 2,186 Transport expenses 1,029 1,056 Energy and water 562 525 Repair and maintenance 458 417 Other expenses 1,751 1,641 11,849 10,966 Other expenses include rentals of EUR264 million (2011: EUR241 million), consultant expenses of EUR191 million (2011: EUR166 million), telecom and office automation of EUR179 million (2011: EUR159 million), travel expenses of EUR155 million (2011: EUR137 million) and other fixed expenses of EUR962 million (2011: EUR938 million). 10. Personnel expenses Note 2012 Wages and salaries 2,078 1,891 Compulsory social security contributions 352 333 Contributions to defined contribution plans 39 24 Expenses related to defined benefit plans 28 28 56 Increase in other long-term employee benefits 11 11 Equity-settled share-based payment plan 29 12 11 Other personnel expenses 517 512 3,037 2,838 Restructuring costs related to the restructuring of wholesale operations across Western Europe are included in other personnel expenses for an amount of EUR35 million. These costs are primarily related to the Netherlands and Italy. The average number of full-time equivalent (FTE) employees during the year was: 2012 The Netherlands 4,053 3,991 Other Western Europe 14,410 14,749 Central and Eastern Europe 16,835 17,424 The Americas 25,035 23,906 Africa and the Middle East 14,604 11,396 Asia Pacific 1,254 279 Heineken N.V. and subsidiaries 76,191 71,745 Updated 100 Heineken N.V. Annual Report 2012

Jaarverslagen en Personeelsbladen Heineken

Jaarverslagen | 2012 | | pagina 102