9 HEINEKEN N.V. ANNUAL REPORT 2008 2009: a tough year ahead Looking ahead, we must be realistic. Our core business is robust but not immune from the near-term challenges posed by the global economic downturn. The recession in many parts of the world will continue to negatively impact consumer confidence and spending. In the light of this new reality, we have identified clear priorities for our business: Cash generation Our entire leadership of more than 500 senior managers has a clear target linked to cash generation and cost reduction in order to reduce our debt levels. In addition, we have introduced a Company-wide programme aimed to restore cash conversion rates to more than 100 per cent by 2011. Making new markets deliver We will ensure that our 11 new markets deliver value to the Group in as short a time as possible. We have a proven ability to make new acquisitions value-accretive, particularly also in mature markets. We now have leading positions in 59 of our 66 markets, none of which accounts for more than 10 per cent of EBIT (beia). The strategic potential of all our new markets remains strong. However, the economic downturn means that some will take longer to achieve the ambitious goals we have set for them. The performance in the UK, in particular, was heavily impacted by the combination of recession, on-trade downturn, unprecedented excise duty rises, smoking bans and an adverse exchange rate. We are rapidly realising the synergies that we announced in 2008, as well as reducing costs significantly, re-structuring parts of the business and improving pricing in order to increase the efficiency and profitability of the UK business. Reinforce market positions At the same time, we will continue to focus on increasing our value share in all the markets where we operate by increasing the efficiency and effectiveness of our marketing investments. Despite the challenges we face, we will remain true to our long-held values: Passion for Quality, Respect for People, Enjoyment of Life. We will continue to create a stronger, more sustainable company and will not compromise on our Corporate Responsibility agenda. When taken together, I believe that the combination of our actions, our commitments and our people will ensure that Heineken will emerge as an even stronger and more competitive company. Jean-Franqois van Boxmeer Chairman of the Executive Board/CEO Amsterdam, 17 February 2009

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