Q m Looking ahead to Brewing a Better Future in 2013-2015, we have reviewed our priorities and created a more focused sustainability agenda. Read more on pages 2k and 25. Heineken N.V. 03 Summary Sustainability Report 2012 Governance Brewing a Better Future is governed by an Executive-level Steering Committee that met three times in 2012. On a day-to-day basis, Brewing a Better Future is governed by a team of representatives from the Supply Chain, Commerce, FIR, Control Accounting and Corporate Relations functions. The team is chaired by the Manager Global Sustainable Development. Each individual programme is led by a manager from one of our global functions. Progress and issues relating to Brewing a Better Future are regularly on the agenda of the Executive Committee and on the agenda of every management team in our operating businesses. It is this market-based approach that we believe is fundamental to success. Each of our businesses has its own sustainability committee. We integrated the Brewing a Better Future planning into the planning process of our regions and Operating Companies. Enabling our business priorities Brewing a Better Future is integral to our business. As a result, we have spent the past three years building sustainability into our processes, systems, and the way we think and act. Our business priorities are tightly integrated with this sustainability journey: Grow the Heineken® brand Consumer-inspired, customer- oriented and brand-led Capture the opportunity in emerging markets Leverage the benefits of HEINEKEN's global scale Drive personal leadership. Balancing business with sustainability HEINEKEN has grown significantly in recent years and we are increasingly leveraging our global scale to drive both cost benefit and the impact of our actions. Through our Supplier Code, for instance, which has been signed by almost all our global suppliers and more than 34,000 local suppliers, we are embedding our sustainability values deep into our supply chain. We recognise, however, that we cannot grow without reference to and regard for society as well. That's why the responsible consumption element of Brewing a Better Future is critical to our business priorities. Heineken®, our core brand, is at the heart of both our commercial and responsible consumption activities, but we look for opportunities to talk to consumers about enjoying all our brands in moderation. Our social commitments extend to Africa, Asia, Latin America and the Caribbean, where we have made significant investments in recent years. We understand that in order to capture the full potential of these emerging markets, we also need to invest in the welfare of communities around our operations and in projects such as local sourcing that boost economic development. For more information about the programme and governance structure, see the online report. Turn the page for an overview of how we target improvements throughout the value chain. oo For this and other case studies relating to Engaging Employees, see our online report.

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Heineken - Milieuverslag | 2012 | | pagina 5