Brewing a Better Future Heineken Cares
Free, award-winning
healthcare
in 43 other workplaces outside Monterrey and is
slowly embracing telemedicine for remote diagnoses.
One reason employees value the clinic is that it's
totally free. "Our patients don't pay for medication,
consultations or surgeries. They only pay their regular
social security fee," says Héctor. The clinic operates
under a quota scheme reversal with Mexico's
social security.
What do employees value most: money, prestige, fun?
In Mexico, it's healthcare. The Clinica Cuauhtémoc
y Famosa in Monterrey provides healthcare to
around 6,600 current and retired employees of the
Cuauhtémoc Moctezuma, as well as some 11,000 of
their dependants, including parents.
The clinic is good for employees' motivation and
quality of life. "People see it as a crucial service as
it's better than the government's social security
and other alternatives. Employee surveys show that
employees value the clinic more than any other
company benefit. It's an important reason for them
not to leave Cuauhtémoc Moctezuma," says Héctor.
Dr. Héctor Moreno, the clinic's Manager of Medical
Services, describes an impressive set-up: close to 30
beds and a staff of 234 that include doctors, nurses
and lab technicians. "Some 40 per cent of medical
staff teach at the best universities in Monterrey and
we have won three national and local quality awards
in recent years," a proud Héctor says.
His staff provides most types of medical treatment
and surgery, as well as family medicine and
paediatrics, dentistry, physiotherapy and preventive
health. "We vaccinate children, try to prevent cancer
and help people fight hypertension, diabetes and
obesity." The clinic also offers occupational health
