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Brewing a Better Future Engaging Employees
production accidents, one from drowning, one fall,
one fatality caused by a falling banner, and four
traffic/vehicle accidents.
In 2010, as we committed, we also began to
expand our reporting on occupational health and
safety from our breweries and Supply Chain to
all our employees, regardless of working situation
or location. By the end of 2010,75 per cent of
our companies recorded the relevant health and
safety data in our central reporting system. Their
quality and scope, however, do not yet meet our
standards and we are taking action to improve them.
We also developed an enhanced global Occupational
Health and Safety Policy, which will be implemented
in 2011. The policy introduces a global standard
on health and safety, which is expected to help
management and employees to minimise health
and safety risks and will reduce the number of
incidents, accidents and fatalities.
Safety performance in production
In 2010, our accident frequency for production
employees decreased from 1.8 accidents per
100 FTEs in 2009 to 1.6 accidents per 100 FTEs.
In 2010, the newly acquired production units
of FEMSA Cerveza made a positive contribution
to the safety performance with results that were
better than the Heineken average. The production
units at Cuiaba, Feira De Santana, Manaus, Ponta
Grossa (Brazil) and Grajales Malting (Mexico) were
able to close the year with zero accidents.
Accident frequency in production
cases/100 FTE for all sites
2012
2oic
200?
200J
Target Actual
The expansion of our production unit in Panama
led to a negative contribution to the overall safety
performance. This overall performance decline
was also due to the lack of safety management
at our production unit in Rouiba (Algeria) and an
unsafe packaging line which caused a high number
of accidents at our production unit in Gisenyi
(Rwanda). Our production unit in Grombalia
(Tunisia) recorded a high number of accident in
the packaging department due to more complete
accident reporting. Also, severe winter conditions
in Europe caused a significant number of
accidents at our production unit in Zoeterwoude
(The Netherlands), slips and trips in the packaging
hall was the major type of accidents at our
production unit in Manchester (the UK).
Accident severity decreased from 54 lost calendar
days per 100 FTEs in 2009 to 46 lost days in 2010.
The reason for this downward trend is mainly
due to the impact of the newly acquired units
in Mexico and Brazil.
Accident severity in production
lost calendar days/100 FTE for all sites
2012
201i
200'
200.
Target Actual
Total Productive Management (TPM)
TPM is Heineken's mandatory strategic
improvement programme for our production
units. A critical aspect of this is a 'safety pillar'
designed to work alongside all other pillars and
create a safer working environment. In total,
six breweries received a Heineken bronze award
for their efforts in implementing TPM including
safety fs-Hertogenbosch, Valencia, Zywiec, Elblag,
Lezajsk and Athens). 's-Hertogenbosch and Zywiec
obtained an external certificate for their TPM
achievements. Overall, 68 per cent of our
breweries now have the TPM safety pillar
in place and in all regions the average
score on the pillar audits improved.
In total, 25 units now have an OHSAS (Occupational
Health Safety Management System) certificate,
eight of which are units newly acquired as part
of the acquisition of the beer operations of FEMSA.
In 2010, a global accident survey was conducted,
revealing that approximately 60 per cent of
accidents occur in the packaging department.
The majority of these accidents are cuts due
to broken glass bottles. One of the very simple -
remedial practices was the introduction of a
cut-proof glove. Several other new safety
procedures have been introduced, like contractor
safety management, safe handling of caustic
materials and more frequent accident analysis.
Together with these procedures, training and
TPM, we are making progress towards an
accident-free environment.
