Engaging Employees
'We are committed to
delivering a safer working
environment with dear
and embedded standards
in relation to integrity and
employee and
human rights."
Brewing a Better Future
Michael O'Hare
Chief Human Resources Officer
Safety is an obvious priority. Each year, our
colleagues suffer fatalities and injuries in our
breweries, on the road and in the office. We are
working hard to reduce these incidents through
training, communication and better procedures.
This will be a constant and clear focus for all
our management.
It is also important that our people work in an
environment in which their rights are respected
and their talents and contributions recognised,
developed and rewarded. Our new Employees'
Human Rights Policy, will be introduced in 2011
and will help us to formalise such an environment
within the organisation.
And in order to make sustainability an integral
part of our day-to-day work, we are investing
in communication and activities that empower
all of our people. This way, they will support
our ambitions with action that is both genuine
and effective.
Occupational health and safety -
still work to do
It is a matter of deep regret that in 2010, there
were 14 fatal accidents in our business. In total,
six Heineken employees, six contractors and
two other external parties lost their lives. These
accidents occurred in Mexico, Democratic
Republic of Congo, Rwanda, Spain, Nigeria and
Egypt. To a large degree, the unacceptably high
level reflects the security situation that exists in
Mexico (four fatalities were related to robberies).
This is something on which we are working with
our Mexican business and with the relevant local
authorities and law enforcement organisations.
Of the other fatalities, two were the result of
