4 Yes, we can: promoting recycling 25 In 2010, the Association of Hungarian Brewers introduced a recycling scheme for aluminium cans. Three of the country's largest brewers, including Heineken, bought and installed 24 return vending machines and located them in supermarkets. In 2010 some 1.7 million cans were returned, which is approximately 0.3 per cent of cans produced by the three brewers. "This is a good result considering the machines have been operational for less than a year," says Éva Kiss, Corporate Affairs Communications Manager at Heineken Hungary. Some machines received 2,500 cans a day and others as many as 10,000. At a rate of 2,500 cans a day, the machines pay for themselves in as little as nine days. The scheme has a number of built-in incentives. Consumers who return the cans receive a small amount of cash and the three brewers saved EUR100,000 in taxes in 2010. The cans are collected and delivered to the country's recycling company Öko-Pannon, of which Heineken was a founding partner. Buying the machines and getting people to use them was relatively easy. The hard part was getting all brewers aligned and convincing retailers to participate. The work was well worth it. "The project shows the government that the beer industry is serious about the environment," says Éva. The scheme is small for now, but the mere fact that it is working is a success. Environmental consciousness in Hungary is still in its infancy, and up until now only 15 per cent of cans were returned to recycling points. "People have started to collect cans for the machines, instead of simply throwing them out," says Éva. The scheme will continue in 2011, when the three partners aim to collect 18 millions cans, or 3.6 per cent of next year's projected output. This ensures a cleaner and more sustainable environment and would also save the three partners around EUR1 million in taxes. Distribution that's miles better In distribution, reducing our carbon footprint means driving fewer kilometres, using more efficient equipment and working with partners that share our sustainability ambition. During 2010, we designed a carbon footprint model for distribution operations that will help logistics managers around the world to measure, report and identify C02 improvement opportunities. Rollout of the model to our businesses will start in 2011. At the same time, we realised that we can only achieve large sustainability improvements if we engage the right partners. Therefore, we are incorporating sustainability criteria in the procurement process for transportation services. We are also working with other companies to improve the environmental performance of the transport industry across different modalities. With regard to ocean freight, following meetings in 2010, we have now joined the Clean Cargo Working Group, which brings together shipping companies and shippers in a joint effort to reduce the environmental impact of container transport. As for road freight, we have been supporting the development of the SmartWay concept in Europe. As part of this initiative, transport companies and shippers will monitor and report the carbon footprint of road transport. Shippers, like Heineken, will use this information to procure transportation services, while transportation companies will benefit from carbon efficiency scoring and sharing of best practices. Taking steps to reduce our footprint Improvements begin with information. That is why in 2010, we analysed the global carbon footprint of some of our products. This showed that packaging, cooling and distribution account for approximately 70 per cent of the Company's total carbon footprint. In 2010, we also further developed the methodology for calculating our baseline carbon footprint. This will enable our Operating Companies to monitor performance on a consistent basis and to demonstrate clearly the reductions we make. The tool has been tested in the UK, France, Italy and the Netherlands and will be rolled out to our European Operating Companies in 2011. We will continuously update this model with available information from our suppliers and other partners in the value chain. Heineken N.V. Sustainability Report 2010 Ü'egvlssa,

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Heineken - Milieuverslag | 2010 | | pagina 27