SAFETY PARAMETERS AND INDICATORS
Safety reporting
The safety reporting system is used by the production units
to record accidents at their locations and report on the
consequences for both their own staff and contractor
personnel. 'Own staff includes both permanent, temporary
staff and agency personnel. Overtime is included in the
production workforce calculation. Group Supply Chain has
defined seven parameters, which must as a minimum be
reported at local level, to serve as the basis for measuring
the results achieved by our breweries, maltings and
soft drink plants. These results are expressed in two
performance indicators.
Environmental reporting
The purpose of environmental reporting is to clarify the
environmental effects of producing malt, beer and soft drinks
at our production locations. These effects include depletion
of resources, emissions and nuisance. To measure the results
achieved in these areas, Group Supply Chain has defined seven
key parameters for our breweries, maltings and soft drink
plants. Performance is measured for four parameters in terms
of production, expressed in hectolitres of beer and soft drinks
or tonnes of malt, to facilitate comparison of the results.
The Eco Care Indicator comprises of the following subjects:
local environmental policy, environmental management
system, legal compliance, violations of law, environmental
fines, environmental complaints, environmental accidents,
reliability of reporting. The greenhouse effect covers C02
and refrigerant emissions. The ozone layer depletion covers
refrigerant losses (e.g. HCFCs), acidification covers NOx, S0X,
and NH3 emissions, nutrification covers Chemical Oxygen
Demand (COD), nitrogen and phosphorus in wastewater after
treatment, where discharged into surface water. Waste
management deals with the destination of our by-products
and hazardous waste.
PARAMETERS
Fatal accidents
Fatalities, own staff and contractor personnel
Accidents resulting in permanent disability
Permanent disabilities, own staff
Accidents resulting in absence from work
Accidents, own staff and contractor personnel
Days absent
Absence, own staff in calendar days
Workforce
Expressed in Full Time Equivalents
Number of complaints
External complaints related to nuisance
Number of external safety-related incidents
Incidents related to safety and environment
which had an impact outside the
production unit
PERFORMANCE INDICATORS
Accident frequency
Own staff, number of accidents resulting
in absence from work per 100 full-time
equivalents (FTE)
Accident severity
Own staff, days absence from work per 100
full-time equivalents (FTE)
HEINEKEN N.V. SUSTAINABILITY REPORT 2008 35
