18 Safety The number of accidents involving contractor personnel sadly increased from 84 to 143. This remains a point of attention for future safety activities and best practices on contractor safety need to be shared. The severity of the recorded accidents increased slightly, from 62 lost calendar days per 100 FTEs in 2006 to 68 lost days in 2007. Approximately half of the production units met the target of 42 days per 100 FTEsThe overall increase was caused by the impact of a limited number of more severe accidents, which occurred in St. Denis (lie de la Réunion), Schiltigheim and Mons-en- Baroeul (France). We will do everything we can to continue to make Fleineken a safe place to work. Flowever, given our focus on both contractors and Fleineken employees and the current level of growth, construction and acquisition within our business, we recognise that we may not reach our long-term objectives by the end of 2008. Alongside increasing our efforts, we will review our long-term targets to assess their feasibility for the Fleineken business as it stands today. The number of registered complaints for nuisance caused by noise and odour emissions decreased from 55 in 2006 to 37 in 2007. This is mainly the result of the lower number of registered complaints in Western Europe. In 2007, several environmental and/or safety incidents were reported. The majority of these incidents related to waste-water issues. In most instances the quality of the effluent exceeded legal limits. Fourteen production units had to pay fines because of one or more environmental incidents. The total amount of fines paid in relation to this was €1,270,000. In total, 12 production units reported one or more violations of local safety regulations. In seven of these cases fines were imposed. The total sum of these fines amounted to €32,600. What we will do in 2008 Extend activities related to the safety pillar in TPM Exchange best practices through our knowledge management system Issue a health and safety directive from Group Supply Chain and Health Affairs in relation to health and safety at work Conduct a specific health and safety workshop for Supply Chain personnel in Central Eastern Europe (attention will be paid to accidents and incidents involving both company personnel and contractor personnel) Review our long-term targets and match these with the activities to be deployed like the mandatory implementation of the safety pillar underTPM Review and where necessary re-work existing guidelines on road traffic safety. I Accident severity Noise and odour complaints lost calendar days/100 FTE number Target Long-term target of 40 lost days/100 FTEs Actual Accident frequency cases/100 FTEs 2007 I 2006 I 2005 I 2.6 I 2.7 3.0 Target Actual Long-term target of 2 cases/100 FTEs Heineken N.V. Sustainability Report 2007

Jaarverslagen en Personeelsbladen Heineken

Heineken - Milieuverslag | 2007 | | pagina 20