'We are embracing our safety procedures.
TPM safety training is essential to reduce
accident frequency in our region."
17
Start up of TPM Safety Pillar
conducted in Santiago (Chile), aiming at involving
personnel and supervisors in safe working
practices. Regular audits support this programme.
To expand the scope of our activities related
to safety of employees who work outside
the production area, the Corporate Social
Responsibility (CSR) coordinators for the Africa
Middle East Region were involved in the start
of a systematic approach to register, analyse and
address incidents and accidents outside production.
Performance in 2007
Heineken aims to ensure the safety of everyone
working in or on brewery sites. For that reason,
we include in our reporting both contractors
and Heineken employees. For 2007, we regret
to report a total of eight fatalities related to our
activities, five of whom were directly employed
by Heineken and three who were employed
by contractors.
Two of the fatalities were related to production
activities, one in Russia involving machinery
and one in Spain as the result of a fall. Two of the
reported fatalities were related to contractors
working on greenfield sites: one person in India as
the result of electrocution and one person in Laos
as the result of being hit by a truck.
.--ft, 6
Elien Smits
Supply Chain Strategy Manager
Heineken Central Eastern
Europe, Austria
Four of the fatal accidents were due to
road traffic accidents. In Egypt, two sales
representatives were killed as their car, while
under repair, was hit by another. In Russia, two
sales representatives lost their lives as a result
of separate road traffic accidents.
In Croatia, one person was found unconscious
near the brewery and subsequently died. The
exact circumstances of this accident have been
investigated and are currently the subject of legal
proceedings in Croatia.
Heineken extends its sympathies and condolences
to all the families of those mentioned.
Our accident frequency rate decreased from 2.7
accidents per 100 FTEs in 2006 to 2.6 in 2007.
Improvements in our Western Europe and Asia
Pacific regions were partly counterbalanced by
increased accident frequency rates in our Africa
Middle East and Central Eastern Europe regions.
Due to these circumstances approximately half
of our production units met the target for 2007
of a maximum of 2.1 accidents per 100 FTEs.
Using TPM to improve safety performance across our business
In 2005, Heineken introduced Total Productive Management (TPM)
as part of a concerted effort to minimise losses from all aspects of
our operations. TPM is rolled out in phases with the introduction of
several 'pillars', one of which addresses safety.
We have introduced the safety pillar step by step - starting with
safety specialists and TPM coordinators in our Western European
operations.
Step 1 focuses on defining terms, setting key performance
indicators and benchmarking local safety performance in order
to agree targets and prioritise actions. Employees are trained to
record and analyse safety incidents accurately in order to prepare
a Master Plan for remedial action. Step 2 gives employees the tools
they need to trace root causes and implement improvements; step
3 shows them how to reduce incidents by improving workplace
safety procedures. Employees are taught to 'tag' unsafe equipment
and actions before moving onto step 4 - the publication of agreed
safety standards and procedures for their site, for example wearing
the right type and level of personal safety equipment.
TPM safety training gives participants a clear understanding of the
root causes and potential consequences of work place accidents.
It also provides them with tools to reduce safety hazards and
the motivation to take decisive action. Ail participants commit to
complete a safety improvement plan at their site within three months.
Following the successful introduction of the safety pillar
in Western Europe, roll-out is now planned for Central Eastern
Europe during 2008.
Heineken N.V. Sustainability Report 2007
