It is everybody's individual responsibility to give
a correct interpretation of these principles.
Communication, the development of tools,
individual advising and monitoring are Heineken's
responsibilities. The Executive Board, Regional
Presidents, Managing Directors, General Managers,
Group Directors and (local) Management Teams
have a specific responsibility, which is amongst
others, expressed by exemplary behaviour and
by initiating and assessing activities.
No employee will suffer negative consequences
of bringing a breach or suspected breach of these
principles to the attention of a senior manager.
About this report
This report is compiled using information sourced
through our financial, environmental and social
data systems. An overview of the scope of these
three systems and their consolidation criteria can
be found in appendix 5.
In this publication we report on the corporate
responsibility priorities that we - as a Group - have
set for our operations. We focus on Heineken's
performance relating to five specific roles that
we perform: a publicly owned company, a brewer,
a marketer of products, an employer and a
corporate citizen. The information in this report
complements the (financial and governance)
information in our Annual Report.
As part of our shift in focus towards the five roles
defined above, we have altered the way information
in this report is grouped when compared with our
previous Sustainability Report, in which we
reported on our economic, environmental and
social performance. We are convinced that the new
structure helps to make the information in this
report more accessible and understandable.
Another new feature in the report is the use of
'zooms' or detailed accounts of areas that we have
identified as core priorities, or that we know are of
special interest to our stakeholders. This is why the
printed report only contains a proportion of our
sustainability performance data. A complete
overview covering all financial, environmental and
social performance data (covering both core and
non-core issues) is available on our website
Dialogue is the basis on which we believe we will
achieve better and more relevant steps forward
within the CSR arena. This report is designed to
provide an overview of our recent achievements
and future plans and we intend to use it as the
basis for further dialogue with stakeholders.
So, if you have any remarks or suggestions about
its content or our wider sustainability programme,
please contact us.
Email to: firstname.lastname@example.org
or write to:
Group Corporate Relations
PO Box 28
1000 AA Amsterdam
We have asked our external assurance provider,
KPMG Sustainability, to focus their attention on the
reliability of the key performance indicators for our
core programmes (environment, safety, alcohol,
business conduct and supply-chain responsibility)
covered in this report. This implies that not all of
the content of this report falls within the scope
of the assignment given to KPMG. The KPMG
Sustainability statement describes their assurance
activities in greater detail. Both our assignment to
KPMG Sustainability and their statement can be
found in appendix 2.
Heineken N.V. - 2004/2005 Sustainability Report