O
REPORTING BASIS
ANNEX
Scope
The safety and environmental data presented in this
report relate to the years 2001, 2002 and 2003 for
the production units of the Heineken operating
companies. 'Production units' means breweries,
maltings and soft-drink plants and combinations of
these, at which malt, beer and soft drinks are pro
duced. The data also cover participating interests
which are included fully or partially in the consolidat
ed financial statements. The figures for participating
interests relate to their total output. Where soft
drinks account for less than 10 per cent of a brew
ery's total production volume, the performance data
relating to soft drinks are included in the brewery's
data. The figures do not include distribution depart
ments or head offices.
The volume figures presented in the environmental
section of this report, based on production, may
differ slightly from the figures presented in
Heineken's financial report, which are based on sales.
This difference is accounted for by exports, volumes
produced under licence and a number of recently
acquired production units which have not yet submit
ted data. Newly acquired production units are re
quired to start gathering data within one calendar
year of acquisition, so that this information can be
integrated. The production units are listed in Annex 6.
Reporting systems
The maltings, breweries and soft-drink plants gather
the data in accordance with guidelines and defini
tions formulated by Heineken Corporate Production.
Their reports are submitted annually to this depart
ment, where they are checked for completeness and
accuracy. A training course is also provided to in-
Safety parameters and indicators
struct employees in the production units in the accu
rate acquisition, verification and filing of data.
Visits are paid to the production units in conjunc
tion with the external verifier to check the quality of
the information they provide by comparing it with
accounts, measurements, calculations etc.
Newly acquired production units are linked into this
reporting system as quickly as possible and can start
reporting after the first full calendar year after acqui
sition.
Social reporting
A start was made in 2003 on a structured review of
our social performance, by circulating a detailed
questionnaire to all operating companies in which we
hold a direct or indirect interest of more than 50 per
cent. The questionnaire was based on the themes we
have identified and the Global Reporting Initiative
guidelines. The questionnaire was completed by 97
per cent of our operating companies, but deficiencies
in administrative systems and lack of understanding
of the definitions relating to a small number of as
pects meant that it was not possible to answer all the
questions with equal accuracy and some of the
replies had to be based on estimates by the local
management team. The reporting on social sustain-
ability takes account of this margin of uncertainty.
Safety reporting
The safety reporting system is used by the production
units to record incidents at their locations and report
on the consequences for both their own staff and
contractors' personnel. 'Own staff' includes both
permanent and temporary staff. Corporate
Production has defined four parameters which must
Parameters
Fatal accidents
Accidents resulting in disability
Accidents resulting in absence from work
Days lost
own staff and contractors' personnel
own staff
own staff and contractors' personnel
own staff, in calendar days
Performance indicators
Accident frequency own staff, number of accidents resulting in absence
from work per 100 full-time equivalents
Accident severity own staff, days lost per 100 full-time equivalents
HEINEKEN N.V. SUS TA INABILITY REPORT 2 002-2 00 3
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