1
VERIFICATION BY KPMG SUS TA INABILITY
Work performed
Considerations and limitations
Our verification engagement, which was undertaken
Given the nature of the data and the measurement,
by a multidisciplinary team of safety, environmental
calculation and estimating methods used, environ
and social experts and assurance specialists, com
mental, health, safety and social data are subject to
prised the following activities:
inherent limitations. It is important to view the data
1 gaining an understanding of the systems used for
for 2002 and 2003 and our conclusions based there
generating and aggregating the 2002 and 2003 data
on in the context of the reporting basis defined in
from the individual sites and reporting to corporate
Annex 2.
level;
2 visiting 14 sites in Europe, Asia, the Caribbean and
Conclusions
Africa to assess the quality of the data management
On the basis of the scope of our engagement and the
systems and the reliability of the reported data on
work performed, the purpose of which was to provide
total heat and electricity consumption, direct C02
a moderate level of assurance, nothing came to our
emissions, total water consumption and total non-
attention to indicate that the following statements
recycled waste;
were not correct:
3 interviewing management-level staff at 11 operating
the 2002 and 2003 data for total heat and electricity
companies (country offices) to gain insight on social
consumption, direct C02 emissions, total water
and ethical issues at local level;
consumption and total non-recycled waste are
4 reviewing information on the data management
reliable;
systems from 25 sites which have been visited over
the information in the report is supported by relevant
the past three years for consistency with our findings
underlying documentation and is consistent with our
during the visits;
knowledge and understanding of Heineken's activi
5 reviewing data submitted for central aggregation by
ties and progress in relation to sustainability over the
all sites, to assess the quality of the validation
reporting period.
processes at corporate level and analyse explana
tions given for trends in the safety and environmental
Additional comments
data;
Compared with its 2000-2001 Safety, Health
6 interviewing relevant staff at corporate level to
Environment report, Heineken has made significant
discuss sustainability strategy, communication and
advances in this sustainability report by describing its
management;
progress on a wide range of social and ethical issues,
7 reviewing internal and external documentation and
explaining its overall vision of sustainability and
other information sources, to ascertain whether they
strategy and providing information on its governance
adequately support the information in the report;
structure. By describing its progress and its plans for
8 performing a media analysis and internet search on
the future, Heineken has also improved transparency
environmental, safety and social issues relating to
in this area. In the next report, the challenge will be
Heineken and the brewing industry, to obtain infor
to bring better focus and balance to sustainability
mation on relevant sustainability issues in the report
issues, on the basis of a structured dialogue with
ing period;
relevant stakeholders, and to implement the plans
9 reviewing the presentation of the information in the
and achieve the ambitions described in this report.
report in the light of our findings and our cumulative
knowledge of the brewing industry and the Heineken
KPMG Sustainability B.V.
organisation.
Amsterdam, 7 September 2004
TOWARDS SUSTAINABILITY
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