Al, Introduction Safety Heineken published its most recent biennial Safety, Health and Environment Report 2000- 2001, covering the activities and environmental performance of its breweries, maltings and soft-drink plants world-wide. In that report, coverage of our safety performance was confined to Europe and the information on our activities relating to health was focused on Africa. In this report, coverage is extended to all production units world-wide. Also in our 2000-2001 report, we defined our corporate values and business principles and introduced our Responsibility Management Programme, which embodies the response of Heineken to the challenge of sustainable development. The initial findings and results of this programme will be published in our next report. We regret to report two fatalities of company personnel and the fatality of one con tractor in 2002, one in an accident involving a forklift truck in Cagliari (Italy) and the otherfatality as the result ofa brain haemorrhage in Elblag (Poland). The contractor was killed in Lagos (Nigeria) when a vessel containing disinfectant failed. We also regret the death of two employees in traffic accidents when commuting to work, one in Kinshasa (Democratic Republic of Congo) and one in Lae (Papua New Guinea). This report includes, for the first time, accident data for production units all over the world. Since last year's report covered only the European production units, this was the first time many plants outside Europe were required to submit accident data. Because they have only recently started reporting this information in accordance with the corporate definitions, there is still room for improvement in the reliability of the data they provide. In a few cases, local circumstances (civil war) prevented us gathering or verifying the data. The overall accident severity increased from 79 in 2001 to 81 days per 100 FTE's in 2002. The high severity scores at several plants were due to.a small number of cases requiring a long recovery time, a few of which ended in permanent disability. Both the severity and frequency of accidents have decreased significantly at several African production units over the past three years, as a result of paying greater attention to safety and encouraging people to use the personal protective equipment supplied. The improvements in Africa are the main contribu tion to the decline in the overall accident frequency by 7% in 2002. The substantial reduction in the accident frequency reported by the Bujumbura brewery is attributed to the success of efforts to prevent alcohol abuse at work. J fM P-> la Sd UPDATE The 2000-2001 Safety, Health and Environment Report is available on our website UPDATE HEINEKEN REPORT SAFETY, HEALTH ENVIRONMENT UPDATE 2002 3

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