4-10 11-13 14-18 19-21 22-25 Editor's Note 34-35 36-38 Cities Brand Strategy Heineken®'s new global campaign inspires urban adventurers Sparkling Malt Beverage The enormous potential of non-alcoholic Fayrouz Sustainability Ambitious sourcing targets and win-win agricultural initiatives Customer Focus A smart cooling system increases quality and reduces costs Global News The latest from the world of HEINEKEN Welcome to the latest edition of World of HEINEKEN. In this issue we present 'Open Your City', the new global Heineken® campaign that offers a taste of urban excitement in six iconic cities around the world. We also highlight other cities that are key for brands across the portfolio. These include Ho Chi Minh City in Vietnam, where Desperados was recently launched, and Lagos in Nigeria, the largest market for Fayrouz sparkling malt drink. In between, we provide an update on HEINEKEN's sustainable sourcing targets, hear from customers who are benefitting from the SmartDispense system and introduce a unique alcohol-free beer. Enjoy the read! FSC Innovation Introducing the alcohol-free beer with a great taste Country Focus Winning in Nigeria, Africa's largest economy Global Brand Desperados brings the party to Vietnam Innovation HEINEKEN USA shakes up shelves and bars across the country Contents This issue is dedicated to 'Cities'. Key cities (including London, shown on the cover and above) for brands across the portfolio are featured in these k special boxes throughout the magazine. 2014, HEINEKEN Global Channel Manager: Holly Bostock holly.bostock@HEINEKEN.com Concept Realisation: MediaPartners Group Amstelveen Printing: Roto Smeets GrafiServices Eindhoven Layar Install the free Layar ®app to access additional online content wherever you see the Layar icon. FSC' CCH MOO Edition 2 2014 World of HEINEKEN 3

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World of Heineken | 2014 | | pagina 3