Contents 31-35 36-38 Editor's Note >0 16-17 10-12 13-15 18-21 22-25 26-27 28-30 Responsible Consumption Working together to address drink-driving Green Brewing Cutting-edge developments in HEINEKEN's breweries Welcome to the latest edition of World of HEIN EKEN where we invite you to join us as HEINEKEN celebrates its 150th anniversary. From the beginning, our approach to doing business has been motivated by bringing enjoyment to consumers, a passion for quality and a respect for the world around us. In this issue we highlight examples of responsible leadership, including the ground-breaking Heineken® brand message that moderation is cool and how we are making our breweries more sustainable. We also showcase exciting innovations, from new products in the UK to an improved customer approach in Africa. Enjoy the read! Brand Leadership Heineken® is creating a moderation movement Design New Heineken® can packaging has star quality Customer Focus Raising the standards of every sales visit Happy Birthday Celebrating 150 years of brewing passion Global News A round-up of the latest HEINEKEN news Quality Serve Crowning the world's best Heineken® bartender Working with Customers Crafting bespoke beer flavours in Singapore Innovation HEINEKEN UK is on a roll: one month, 12 product launches 2014, HEINEKEN Global Channel Manager: Holly Bostock holly.bostock@HEINEKEN.com Concept Realisation: MediaPartners Group Amstelveen Printing: Roto Smeets GrafiServices Eindhoven Layar Install the free Layar app to access additional online content wherever you see the Layar icon. FSC MIX FSC" CQ14400 Edition 1 201A World of HEINEKEN 3

Jaarverslagen en Personeelsbladen Heineken

World of Heineken | 2014 | | pagina 3