We're confident that the increased exposure and trials of Heineken® by Olympic visitors will result in new consumers for the brand Every day, millions of consumers will be exposed to Heineken® branding at key commuter hubs The London 2012 Olympic trademarks are fiercely protected, which means that retailers can only truly leverage the Olympic buzz by working together with an official supplier and sponsor like HEINEKEN. Many of our off-trade customers will want to create a store-in- store concept and we can help with this in terms of branding and promotions. What is the biggest challenge? Heineken® offers consumers around the world a premium beer experience, and we need to make sure that it lives up to its reputation among Olympics fans. We're putting a lot of effort into ensuring that appropriate attention is given to the quality of the serve, the glassware and training of the staff - so every Heineken® poured is perfection. How will you ensure this happens? We've introduced one standard taller premium Heineken® branded glass with Olympic logos, which fills to the line and not to the brim. We've also launched a newly designed portal tap with an injector head, which ensures the correct volume and head on the beer. We'll also continue our quality- focused training and mystery shopper programmes, and offer a range of premium Olympic-branded point-of-sale materials. The Olympics is the perfect opportunity to convince the on-trade that these days, quality is what people expect for their hard-earned income, and quality sells over the long term. Final words? I think it's important to reiterate just how much interest there's going to be in the Olympics and for on- and off-trade customers looking to make the most out of this opportunity, we're ideally positioned as the partner to make this happen. Holland Heineken House With 120,000 visitors over 18 days, Holland Heineken House at the 2010 Olympics in Vancouver was the biggest ever activation. For the 2012 Olympics the spectacular Alexandra Palace, located approximately 20 minutes from the heart of London, will play host to what has become something of an Olympic hotspot. Together with the Dutch Olympic Committee, HEINEKEN will provide a quality venue for medal ceremonies, restaurants and events, and facilities for athletes and the press. Quarter 1 2012 World of HEINEKEN 31

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World of Heineken | 2012 | | pagina 31