...the mindset of brewers in the region has changed In what way has your life changed since BBAG merged with Heineken? In what ways has the Central European market developed since you first entered a brewery in 1973? Looking back on your career, what are you most proud of? THE WORLD OF HEINEKEN Karl Büche (58) was appointed Member of the Heineken Executive Board at the Annual General Meeting of Shareholders on 29 April 2004. He has an impressive track record of more than thirty years in the beer business, of which more than fifteen years in the Central European market. First of all my wife and I moved to Vienna. That was certainly a good move. Vienna was where I spent my college days and many of my friends still live there. It's a sparkling and lively city, also easier to reach and more centrally located for the Brau Union Operating Companies. As to my new position, I am now spending an average of one to two days a week in Amsterdam and I definitely enjoy that. Learning much more about the beer business on a global scale is enriching. The main development, as I see it, is that the mindset of brewers in the region has changed. The former focus on production output has shifted towards offering our consumers what they really need. Following the collapse of the Communist regime, producers in Central Europe learned the rules of consumer demand. The same was true for Austria several years ago: it was not a Communist country, but until the late seventies we did have a cartel with strict rules. There was no room for what the customer actually wanted. Nowadays we invest a lot in research into consumer behaviour, innovation, marketing and trends. When I started my career in Sales, only a few people were KARL B C H E ON BOARD

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World of Heineken | 2004 | | pagina 6