0
W
Financial performance
€2,421m
12.3%
€1,154m
221.6mhl
41.8mhl
€23m
33%
58%
05
Performance highlights
Volumes
Community support during COVID-19
850,000+
Sustainability highlights
98%
Net revenue (beia) €19 724m
Operating profit (beia)
Operating profit (beia) margin
Net profit (beia)
Consolidated beer
Heineken®
"Ayear defined by unprecedented challenges called for extraordinary efforts
on costs to mitigate the disproportionate impact on our top and bottom line.
Looking forward and building on 2020, we have stepped up our focus on
continuous productivity improvement and sharpened resource allocation."
Water
Carbon emissions
Responsible messaging
and customer support
Safety
Heineken N.V.
Annual Report 2020
Introduction
Report of the
Executive Board
Report of the
Supervisory Board
Financial
Statements
Sustainability
Review
Other
Information
in millions of "CI 7, Zi*±111
in millions of
2020
2,421
2019
23,894
2019
4,020
2018
22,471
2018
3,808'
2017
21,629
2017
3,759
2016
20,792
2016
3,540
in percentages
12.3%
in millions of
2020
1,154
2019
16.8%
2019
2,517
2018
16.9%1
2018
2,385'
2017
17.4%
2017
2,247
2016
17.0%
2016
2,098
1 Restated for IAS37
(in millions of hectolitres)
2016
200.1
2017 L
218.0 I
2018
233.8 I
2019
241.4
2020
221.6 ft
(in millions of hectolitres)
2016
34.4 I
2017
36.0 I
2018
38.7 I
2019
41.8
2020
41.8 1
pandemic relief
We provided pandemic
relief totalling €23 million
to support front-line
medical facilities in the
communities where we
operate, including water,
non-alcoholic beverages,
hand sanitiser, and
monetary contributions.
bottles of hand sanitizer
Since April 2020
we have donated
more than
850,000
sanitizer bottles
to front-line
hospital workers.
E3 imI
Y C oo a. M If
'Back the Bars'
Our brands are enjoyed
in bars and restaurants
around the world.
We raised over €10 million
to support 50,000 outlets
in 21 countries through
our 'Back the Bars'
initiative to support them
in these difficult times.
Laurence Debroux
Chief Financial Officer and Member of the Executive Board
reduction in our water
consumption (hl/hl) since
2008. We achieved our 2020
targets nearly two years
ahead of plan.
decrease in our
carbon emissions
from production
since 2008.
We surpassed our
2020 commitment of
6.4 kg C02/hl by 20%.
of markets where we sell and
advertise Heineken® allocated
10%, or more, of Heineken®
media spend to responsible
consumption and consumer
behaviour campaigns
reduction in accident
frequency since 2015,
surpassing our
2020 target.
