0 31 Risk Management Main Risks Regulatory changes related to alcohol What could happen? Recent developments What we are doing to manage this risk? Economic and political environment What could happen? Recent developments What are we doing to manage this risk? Environmental legislation What could happen? Recent developments What are we doing to manage this risk? Heineken N.V. Annual Report 2020 Introduction Report of the Executive Board Report of the Supervisory Board Financial Statements Sustainability Review Other Information The following risk overview highlights the main risks that could hinder HEINEKEN in achieving its strategy and business objectives. We recognise that this is not a full overview of all risks and uncertainties that may affect the Company. As new risks emerge and existing immaterial risks evolve, timely discovery and accurate evaluation of risks are at the core of HEINEKEN's risk management system. - Financial risks are reported separately in note 11.5 to the Financial Statements on page 105. - The Statement of the Executive Board is included in the Corporate Governance Statement on page 48. - The way we manage our Responsible Consumption, Business Conduct and Human Rights risks are further detailed in the Sustainability Review section of our Annual Report on pages 125-159. The topic of alcohol and health is under scrutiny in many markets. This may prompt regulators to take further measures limiting HEINEKEN's freedom to operate, such as restrictions or bans on advertising and marketing, sponsorship, availability of products, adding health warnings to labelsincreased taxes and duties or the imposition of minimum unit pricing. These could lead to lower overall consumption or to consumers switching to different product categories. Restrictive measures on alcohol consumption and sales continue to be taken by authorities and regulators across all four regions. Many governments have responded to the COVID-19 pandemic with measures that directly or indirectly impact alcohol producers. In particular, measures impacting breweries, bars, restaurants, hotels and other locations where people come together have become a frequent tool for governments trying to mitigate infection rates. These policies restrict the availability of our products and can have a negative impact on our business in affected markets. HEINEKEN strongly believes in the importance of reducing alcohol related harm and responsible consumption is one of the priorities of HEINEKEN's Brewing a Better World sustainability programme. Using the power and reach of its brands through campaigns like the award-winning When You Drive Never Drink, HEINEKEN strives to make responsible consumption aspirational for all consumers. The Company works closely with local governments, NGOs and specialists to prevent and reduce harm caused by abuses such as underage drinking or drinking and driving. We are expanding consumer choice for those who choose not to drink alcohol by providing low- and no- alcohol brands. With respect to COVID-19, we have proactively communicated with our operating companies around the world to share best practices for adapting to unexpected restrictions and mitigating negative consequences. Explore Further: Advocating responsible consumptions, pages 140-143 Throughout the world, local or regional economic and political uncertainties could impact our business and that of our customers. In particular, the risk of an economic recession, change of law, trade restrictions, inflation, fluctuations in exchange rates, devaluation, nationalisation, financial crisis or social unrest could adversely affect our revenues and profits. COVID-19 has forced major containment measures, diminished economic activity and required drastic fiscal and monetary actions to protect jobs and markets. More structural shifts could happen and lead to a prolonged recession of the global economy, with increasing risk of bankruptcies and the potential failure of certain sectors to fully recover, despite the unprecedented response from governments. As a consequence, structural unemployment - especially for youth - is likely to surge with knock-on effects on consumer demand. Public debt, the disruption of global value chains and barriers to the cross-border movement of people and goods round out the key risks. Agility has become a priority to enable businesses to navigate subsequent changes in laws, currency movements, import restrictions, scarcity of hard currencies, commodity pricing and their impact on the Company's profit. HEINEKEN has set up various tools to limit the impact of such events on its business. They include supplier management, short-term liquidity management, tight foreign exchange monitoring, prudent balance sheet measures and scenario planning in respect to resource allocation. We have monitoring mechanisms in place globally and locally to allow us to monitor, report and engage proactively on political risks. For events which could threaten the continuity of the business, contingency plans are in place. We continuously review our costs base to increase operating leverage. HEINEKEN not being able to respond to the impact of environment-related changes on our operations in a timely manner. If new environmental legislation is introduced, this could lead to legal claims, increased compliance costs, restrictions on production, packaging, distribution, selling and marketing of our products, reputation damage, and limits on our licence to operate resulting in negative business impact. Speed and scope of environment-related changes on our operations are increasing. Markets need to be prepared to timely respond and adapt to these changes to prevent restrictions in all areas of the value chain and significant costs to ensure compliance. Environmental sustainability is one of the priorities of HEINEKEN's Brewing a Better World sustainable development strategy. HEINEKEN continuously monitors existing and emerging environmental issues and regulations across the globe to ensure awareness and compliance and to prepare the business for future changes. Beyond this, HEINEKEN closely works with experts such as NGOs, universities, governmental organisations and suppliers across the value chain. It also co-operates with peer companies in international and national organisations such as Brewers of Europe, Beverage Industry Environmental Roundtable and the Dutch Sustainable Growth Coalition.

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