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Reporting basis and governance of non-financial indicators
Reporting systems
Reliability and accuracy of data
Definitions and governance per indicator
Every drop: protecting water resources
Heineken N.V.
Annual Report 2020
Introduction
Report of the
Executive Board
Report of the
Supervisory Board
Financial
Statements
Sustainability
Review
Other
Information
The main systems used for collection, validation and analysis of reported data:
- Safety data is registered in a new global safety reporting application The12rules.com that was launched on
1 January 2020 and replaced ARISO.
- The collection and validation of environmental data have been integrated in Business Comparison System
(BCS). Production units submit environmental data on a monthly basis in BCS.
- Other reporting systems include the HEINEKEN Sourcing database and the Spend Analysis Tool (SAT)
in Rosslyn for sourcing data, Zycus and TPRM (the Third Party Risk Management tool by GenPact that
replaced EcoVadis) for Supplier Code and performance information, Ethics Point for 'Speak Up' data, CIL
for the low- and no-alcohol indicator, and MyHR for Inclusion Diversity information.
- The Annual Sustainability Survey is the source of information for all other data that is not covered by the
previously mentioned data sources
We use tooling based on Microsoft Sharepoint and Power BI to consolidate data for all indicators and to
monitor the sustainable performance against targets at all levels of the organisation. Starting this year, HeiCF
(in OutSystems and Power BI) is used to gather data and calculate and report HElNEKEN's Carbon Footprint.
We have processes governing the collection, review and validation of the non-financial data included in this
report, at both local operating company and global level.
We apply uniform definitions and instructions for reporting purposes to improve the accuracy and
comparability of data. Where possible, standard or automated calculations and validity checks are built into
our systems to minimise errors. Subject matter experts are involved at various levels to validate and challenge
the data and process. We are continuously strengthening our data collection processes and underlying
controls. Our operating companies and data owners report fairly and in accordance with agreed procedures
and instructions. However, it is still not possible to ascertain full completeness and accuracy of data
contained in our report. Operating companies are at different maturity levels with regard to implementing
data collection and reporting processes. Where we have concerns, we highlight them in the report.
HElNEKEN's internal audit function, Global Audit, is involved in the annual review of the non-financial
reporting process, including reviewing the quality of control processes at various levels and data ownership.
Deloitte provides limited assurance on the selected indicators as described in detail in the Assurance report
of the independent auditor.
We gather data in accordance with guidelines and definitions based on the Global Reporting lnitiative (GRl
Standards) Guidelines, unless stated otherwise. Overall, we aim to align with international standards, and, if
not available, we work with industry partners such as the Beverage Industry and Environmental Roundtable
(BIER) to develop common practices.
The table below provides more information on definitions and how we manage and govern the reported
indicators. Additional information on definitions, scope, measurement criteria and reporting assumptions
can be found in the sustainability section of the Company website and the document 'Basis of Preparation of
Non-Financial Information' accompanying this report.
Specific water consumption Hectolitre (hl) water intake per hectolitre volume produced of beer, cider,
soft drinks and water. We make detailed action plans for reducing water
use in our breweries, embedded within the Total Productive Management
(TPM) framework. Examples of actions are reducing water losses in the
pasteuriser and solving leakages
We focus our efforts on water-stressed areas, which is the reason why
we have a separate water consumption target for our breweries and soft
drink plants in water-stressed areas
Total water withdrawal The total volume of water withdrawn from the following sources:
- surface water, including water from wetlands, rivers, lakes and oceans
- groundwater
- rainwater collected directly and stored by the organisation
- municipal water supplies or other water utilities
Wastewater treated The volume of wastewater treated expressed in m3. It is our policy to
ensure all of our wastewater volumes are treated - by us or by a third-
party - before being discharged into surface water. Those breweries
currently lacking wastewater treatment infrastructure are part of our
future investment planning
Wastewater quantity All wastewater coming from all production facilities (m3)
Wastewater treatment plant Plant removing contaminants from the brewery's wastewater and
producing environmentally safe treated wastewater before releasing it
into the environment
Third-party plant: an external party (most often a municipal plant) taking
care of the treatment of brewery wastewater and subsequent discharge
into surface water
