0 -it Brew a Better World 10% 12% Sustainable development is how we, as a business and as individuals, seek to make a positive impact and contribute to the UN Sustainable Development Goals (SDGs). Ensuring our business contributes to improving the environment, local communities and society as a whole is amongst our top priorities. Drop the C: looking to the future Drop the C Every Drop Advocating responsible consumption Safety O O Qs Report of the Executive Board Report of the Supervisory Board The largest on-site solar panel brewery in the world In October 2019, our 's-Hertogenbosch brewery in the Netherlands inaugurated its new solar panel roof. With 16,569 on-site solar panels, this is now the largest on-site solar powered brewery in the world. It covers an area equivalent to eight football pitches. HEINEKEN's company carbon footprint1 Cooling Other cooling emissions our products including in shops employee and bars commuting, business travel, land and buildings Agriculture raw materials cultivation Processing raw materials malting process, and adjuncts Beverage production brewing our beers and making our ciders Packaging production of packaging materials Logistics transport and handling of materials and finished products In 2018, we set an ambitious goal to use 70% electric and thermal renewable energy to power our production operations by 2030. In 2019, we joined the Science Based Targets initiative and committed to set science based carbon targets for our entire value chain, in line with what is needed to help limit climate change to well below two degrees. We will launch the next phase of Drop the C in 2020 with the announcement of 2030 targets for packaging, logistics, cooling, processing and agriculture. 1 Based on 2018 data. Understanding our carbon footprint We first calculated the carbon footprint of our products in 2010. In 2019, to drive improvements in the right areas, we calculated our full company carbon footprint for the first time. In line with the Greenhouse Gas (GHG) Protocol, our new carbon footprint calculation covers the CO2 emissions linked to our products and other activities, including employee commuting and work-related travel, capital goods and investments. Read more about Drop the C on page 128 Heineken N.V. Annual Report 2019 O Financial Statements Sustainability Review Other Information We continue our mission to meet, and exceed where possible, our 2020 Brewing a Better World targets. There were some notable highlights in 2019, with more to do in certain areas. We are now planning our sustainable development strategy for 2030. Today, HEINEKEN runs five of the world's 10 largest on-site solar powered breweries. We have 29 renewable energy projects underway around the world looking at how we can harness the power of wind and solar energy, biomass and biogas. In 2019, Schladming in Austria became our second brewery entirely powered by renewable energy. We have achieved these results through Drop the C, our company-wide programme which aims to reduce our carbon footprint. Drop the C is now embedded throughout the business and we are making good progress. We have been working to improve the energy efficiency of our breweries since 2008. We are ahead of our carbon reduction targets in production and cooling and our distribution emissions are decreasing as we work towards our target. See page 128 for data on our carbon emissions Water is vital to our business; beer is 95% water and great beer requires high quality water. Over the past decade, we have lowered our water use by almost a third. While we have surpassed our original 2020 target, we know that reducing water usage alone is not enough in water-stressed locations. To keep watersheds healthy and communities thriving, local water users - including our own companies - must replenish the water they use. This is the basis of our water strategy - Every Drop. We continue to invest time and money in activities like reforestation, landscape restoration and water capture and we work closely with other water users to protect vital watersheds. See page 124 to read more about our new water strategy, Every Drop We advocate that our products be consumed responsibly. Since 2003, we have used the power of brand marketing and sponsorship, such as Formula 1™ and UEFA Champions League, to make moderation cool. In 2019, we spent over 10% of Heineken® media budgets to promote When You Drive Never Drink and other responsible consumption awareness campaigns in more than 60 markets. We use data analytics and research to measure consumer reception to these messages. In 2020, where legally possible, we will dedicate all of our Formula 1™ branding on the race track to Heineken® 0.0. See page 137 for how we are making responsible consumption cool We believe that every single person who works for HEINEKEN should benefit from a safe working environment and return home safely at the end of each day. Our aim is to eliminate fatalities and serious accidents from our business. In 2019, our accident frequency significantly decreased. However, despite our concerted efforts, 11 people lost their lives while working for HEINEKEN. Clearly, we must do more to keep people safe. We also recognise that we cannot solve this issue alone. A number of fatalities were caused by road traffic accidents and external factors outside of our direct control. We will collaborate with relevant parties and authorities to improve safety performance and, at the same time, encourage and support our employees and contractors to adopt the right safety behaviours and culture. See page 141 for details on our health and safety performance

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