(9)
0.84
Promoting health and safety
Safety
performance
Accidents (Relative values)
O O Qs
Introduction Report of the Executive Board Report of the Supervisory Board
2020 commitment
Reduce accident frequency by 20% vs 2015
Our progress
On track
Our contribution to the SDGs:
3.6 Reduce deaths and injuries from road
traffic accidents
8.8 Protect labour rights and promote safe
and secure working environments
Fatal Accidents
We deeply regret that 11 people lost their lives while
working for HEINEKEN in 2019 (2018: 17).
Four people were our employees and seven were
employed by contractors or suppliers, with the
accident occurring either on our premises or under
HEINEKEN supervision.
Six fatalities were road traffic accidents,
three occurred during construction, demolition
or maintenance activities, one during manual
handling activities, and one was the result of
a crime-related incident.
For HEINEKEN, every accident is one too many.
We fully investigate all fatal accidents, including
those on the road where other road users are
involved, and take action to prevent re-occurrence.
Actions extend across all relevant HEINEKEN
operating companies to ensure lessons are learnt
and that they have the biggest possible impact on
everyone working in our Company.
Accident Frequency
Our accident frequency in 2019 was 0.84 per 100
FTE, down from 1.13 in 2018. This is a reduction of
39% compared to 2015, ahead of our 2020 target.
There were 742 accidents that resulted in lost days
among HEINEKEN employees: 389 in logistics and
distribution; 170 in commerce; 163 in production;
and 20 in other functions.
We want everyone who works for us to go home
safe at the end of each working day and our target
is zero fatal and serious accidents.
Our operating companies continue to drive
improvements in safety performance in all areas of
the business. The commitment of senior leadership
was demonstrated during the year through
communications and campaigns, including Global
Safety Day which was celebrated worldwide with
the active involvement of senior management.
We use telematics in our vehicles to monitor and
improve safe driving behaviours and increase road
safety. This contributed to a reduction in road
accidents by 28% compared to 2018.
Our operating companies take action to prevent
fires, explosions and accidental chemical releases
in production environments through the Process
Safety programme.
Financial Statements
Sustainability Review
Heineken N.V. Annual Report 2019
Other Information
Fatal accidents*
2017
2018
2019***
Fatalities of Company personnel
6
3
4
Fatalities of Contractor personnel on site**
8
14
6
Fatalities of Contractor personnel off site**
1
Accidents (Absolute values)
Accidents of Company personnel
806
1,000
742
Accidents of Contractor personnel
272
404
216
Lost Days of Company personnel
28,628
33,566
38,019
Permanent disabilities of Company personnel
1
1
0
Total Workforce
77,792
88,134
88,430
Lost Time Accident Frequency (per 100 FTE Company personnel)
1.04
1.13
0.84
Company personnel fatalities: 2 in Mexico; 1 in Brazil; 1 in Tunisia.
Contractor personnel fatalities: 2 in Brazil; 2 in the Democratic Republic of Congo; 1 in the Bahamas; 1 in Nigeria; 1 in Vietnam.
Contractors who operate under our direct control (either because they work on HEINEKEN premises or are supervised by HEINEKEN management and
work elsewhere).
The reporting period of the safety data presented in this chapter is December 2018 - November 2019 with the exception of fatal accident data which
reflected the 2019 full year period.
Accelerating progress
To drive further improvements and accelerate
our progress, Centres of Excellence bring together
specialists from around the world. There are
currently four safety Centres of Excellence: Machine
Safety; Process Safety; Fork Lift Truck Safety; and
Contractor Safety.
The Contractor Safety Centre of Excellence aims to
improve contractor safety throughout the supply
chain, including during major construction projects.
It is responsible for revising contractor safety
procedures, sharing good practice and closing
knowledge gaps. Output is fed into the Global
Safety Strategy, which maintains a strong focus
on contractor safety.
Lost Time Accident frequency
accidents per 100 FTE
2019
Our 2020 target
^^^■0.84
2018
1.13
2017 1
04
®For more detailed information on our health and
safety performance, see our website and case studies
