O O O c DE -V*l 9 V» oo ul Sustainability Review Our sustainable development focus areas Every Drop - protecting water resources Drop the C - reducing CO2 emissions Sourcing sustainably Advocating responsible consumption Promoting health and safety Growing with communities Values and behaviours k\ «1 O O Qs Introduction Report of the Executive Board Report of the Supervisory Board Financial Statements Water is the ultimate shared resource; it is a basic human right and is vital to biodiversity and ecosystems. Some fresh-water ecosystems are facing severe pressure due to the demands of business, agriculture, communities and climate change. Our business depends on freshwater and may be significantly impacted by the risks of water stress and scarcity. We have focused on reducing water use in production and investing in wastewater treatment plants. We have also started balancing the water we do not return to the watershed in water- stressed areas. Improving the health of local watersheds is at the heart of our 2030 water strategy, Every Drop. Climate change is one of the greatest threats facing society, but global emissions continue to rise. Businesses must help countries meet their commitments towards limiting climate change. Drop the C is our CO2 reduction strategy for 2030. It focuses on reducing our carbon footprint across the entire business. Packaging is a major contributor to our carbon footprint, and we are setting clear design and production rules for recycling and increasing the recycled content of packaging. We depend on a responsible, transparent supply chain to grow our sustainable business and manage our risks. Much of our impact occurs during the growing of raw materials. We aim to develop sustainable agricultural supply chains around the world to increase volumes of sustainable raw materials. We support development of best farming practices to improve productivity and food security, especially in Africa where we are increasing local sourcing. We expect our suppliers to adhere to the HeINeKEN Supplier Code to create a sustainable future for their business, the people they employ and the environment. HEINEKEN has been committed to making moderation cool since 2003. We believe alcohol, when consumed in moderation, can be part of a well- balanced lifestyle. We encourage consumers to drink responsibly through our global marketing, sponsorships, partnerships and behaviour change programmes - which we activate at scale around the world. We have a strict Responsible Marketing Code, to ensure our products are enjoyed in a responsible way. We think customers should have access to ingredients and nutrition information for all our beer and cider brands, whether it is legally mandatory or not, so they can make informed choices about our products. Sustainability Review We have committed to provide a safe work environment and to avoid harm to people. This includes developing robust safety standards, tools and procedures and a strong safety culture that promotes safe behaviours. 'Safety First' is our number one Company behaviour and the name of our Group safety strategy. We are focused on preventing fatalities and serious accidents in our operations; our Life Saving Rules are mandatory across all operating companies. Centres of Excellence are helping operating companies to address key safety risks. We install telematics in all owned and leased vehicles to improve driver safety. Heineken N.V. Annual Report 2019 Other Information We are committed to making a positive contribution to the communities where we source, live, work and sell our products. Our biggest contribution comes through our core business - providing jobs, supporting livelihoods and paying taxes. We also support social and economic wellbeing through investments in local entrepreneurship, education, community initiatives, as well as donations and employee volunteering. The HEINEKEN Africa Foundation supports the health and wellbeing of communities by providing vital access to healthcare and clean water. Our values and behaviours reflect what we stand for - conducting business with integrity, developing an inclusive work environment and respecting people and their human rights. They apply to all areas of our business and are a key part of our Company manifesto, 'We are HEINEKEN', our recently revised Code of Business Conduct and our Human Rights Policy. of business conduct O ZOO C HMO I O KHTWHM I 1 0 EHMMcmmni r I AMWOKm INCLUSION DIVERSITY roiverttWewsMake&eatBfews

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