Values and behaviours
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Sustainability Review (continued)
In 'We are HEINEKEN' we summarise our purpose: who we are
and what we stand for. We stand by our values: passion for quality,
enjoyment of life, respect for people and for our planet. Our values
are part of our company culture, and our Code of Business Conduct,
Supplier Marketing Codes.
Conducting business with integrity
Speak Up
Respecting Human Rights
Our global Employees' and Human Rights
Policy sets out 11 standards on Employee and
Human Rights including non-discrimination,
forced labour, harassment and child labour.
This policy is an integral part of our Code of
Business Conduct and builds on a foundation
of existing policies and practicesto achieve our
goal of doing business with respect for Human
Rights, such as our Speak Up process, our Health
and Safety policies and programmes, the
Supplier Code process and our sustainability
programme 'Brewing a Better World'.
Report of the
Report of the
Financial
1 Sustainability 1
Other
Introduction
Executive Board
Supervisory Board
Statements
1 Review 1
Information
Heineken N.V. Annual Report 2017
Our values guide how we work and conduct
our business, supporting the principles of
the UN Global Compact and the OECD
Guidelines for Multinational Enterprises.
We are committed to conducting business
with fairness, integrity and respect forthe
law and our values. The HEINEKEN Code of
Business Conduct and its underlying policies
communicate the basic principles that each
employee must observe when acting for, or on
behalf of, HEINEKEN. The Code and its policies
are available in more than 40 languages both
online and as a printed booklet.
Communication and training is provided to
employees worldwide to raise awareness
about the Code and its policies. A mandatory
e-learning exposes all employees to practical
business conduct dilemmas. By the end of
2017, more than 75,000 employees had
completed this training, either online or in the
classroom (2016: 50,000). We implemented
our Business Conduct framework in four new
operating companies.
Asa multinational operating in more than 70
countries, we pay special attention to potential
exposure to bribery and corruption. It is our
principle neverto engage in bribery, in any
place, at any time.
HEINEKEN's anti-bribery framework consists of
several key elements aimed at our operations
to minimise the risk of and exposure to bribery
related incidents, to support our employees
with their daily challenges and to meet
applicable legal requirements. These elements
include screening of third parties and visits
to selected operations to assess their bribery
risks. Furthermore, we have an anti-bribery
e-learning programme to help our employees
recognise and deal with bribery dilemmas they
may encounter during their work.
The programme consists of three training
modules and is mandatory for key groups
of employees across a range of functions.
Module 1 and module 2 were completed
almost 19,350 times (2016:11,187).
Module 3 was launched at the end of 2017
and completed more than 1,600 times.
We keep reasonable and proportionate
oversight on activities related to the
implementation and effectiveness of
the above through internal controls.
We encourage everyoneto Speak Up in
confidence and without fear of retaliation
about any concerns they may have. We offer
several Speak Up channelsto raise questions
and concerns, including Trusted Representatives
and an external Speak Up service (telephone
and online) which is run by an independent third
party and available 24/7, 365 days a year.
We received 661 reports of suspected
misconduct through Speak Up in 2017
(2016:380). This increase is linked to an
internal communication campaign promoting
Speak Up, the implementation of Speak Up
in newly acquired operations and the level of
awareness and use of Speak Up at HEINEKEN
Brazil, including our newly acquired operation.
Reports related to misconduct or inappropriate
behaviour (33%), fraud (31%), discrimination
and harassment (12%), and other issues (24%).
56% of reports were substantiated and
corrective and preventative actions were taken
where relevant and possible, including process
and control improvements. Actions included
process and control improvements,
reimbursement of financial loss and
disciplinary measures.
In 2017, Transparency International
Netherlands investigated the whistleblowing
frameworks of 27 Dutch publicly listed
companies, including HEINEKEN. The report
can be downloaded on their website.
In orderto better understand the Human
Rights risks in our own operations and across
our value chains, we began in 2016 developing
a Human Rights Due Diligence process with
expert support from Shift, the leading centre
of expertise on the UN Guiding Principles on
Business and Human Rights. We conducted
a global gap analysis, reviewed if and how
our existing internal policies and processes
adequately manage Human Rights risks
and initiated Human Rights due diligence
workshops in Mexico, Myanmar and Nigeria.
Our salient Human Rights risks
Based on ourworkwith Shift, we have
identified seven salient Human Rights risks for
our business in our own operations and/or our
value chains: discrimination; trade union rights;
fair wages and income; child labour in our
supply chain; working hours; access to water;
and health and safety. Most of the issues
identified are especially a risk for our operating
companies in emerging economies.
We will further test these salient risks internally
and externally, without losing sight of other
relevant Human Rights. We will also engage
relevant stakeholders for feedback and advice
on these risks.
