20% ONE GLOBAL 399 GLOBAL Leverage the benefits of HEINEKEN's global scale 22( 677 2k 25 IT EXCELLENT HGSS 2015 HEINEKEN is investing in new business initiatives aimed at better leveraging the global scale of its operations. HEINEKEN GLOBAL SHARED SERVICES (HGSS) DELIVERING EFFICIENCIES f0 REDUCTION IN COST PER INVOICE INCREASE IN PRODUCTIVITY INVOICE PROCESSING KRAKÓW .Operating Companies now migrated transactional finance activities to Kraków -0-Q-O- Employees Nationalities Languages 1,000+ LOCATIONS CONNECTED TO GLOBAL NETWORKS OUTLET EXECUTION PROGRAMME DELIVERING CONTINUOUS IMPROVEMENT IN SALES PROCESSES PROCUREMENT Contents Overview Report of the Executive Board Report of the Supervisory Board Financial statements Other information SAVING COSTS ENERGY SAVING IMPROVING EFFICIENCY tAUNCHED WORLDWIDE LINE managers trained in 15 OpCos SALES EXECUTION MOBILE PILOTED AND TO BE ROLLED OUT IN DRIVING COST SAVINGS ECONOMIES OF SCALE MANAGING INPUT PRICE VOLATILITY Discover what is happening at HEINEKEN: theHEINEKENcompany.com 13 Heineken N.V. Annual Report 201A

Jaarverslagen en Personeelsbladen Heineken

Jaarverslagen | 2014 | | pagina 15