u Leverage the benefits of HEINEKEN's global scale 3,386 3,633 98% INITIATIVES ALL OF OUR 49 global cost-saving i HEIN EKEN is investing in new business initiatives aimed at better leveraging the global scale of its operations. GLOBAL INFORMATION SERVICES (GIS) MORETHAN W k lv^- GLOBAL COMMERCE UNIVERSITY gt&l EMPLOYEES pa NATIONALITIES LANGUAGES SPOKEN Contents Overview Report of the Executive Board Report of the Supervisory Board Financial statements Other information 70+ 2,100 tackling non-product-related spending and improved working capital efficiency OPERATING COMPANIES ARE SUPPORTED BY GIS Global Information Services continued to support in developing processes, delivering IT solutions and managing master data PROFESSIONALS HOURS OF TRAINING OVERALL SATISFACTION initiatives related to raw materials and packaging HGSS 14 operating companies migrated their transactional finance activities to our HEINEKEN Global Shared Services centre (HGSS) in Kraków, leading to improved efficiency and greater quality in financial reporting Discover what is happening at HEINEKEN: theHEINEKENcompany.com Heineken N.V. Annual Report 2013 13

Jaarverslagen en Personeelsbladen Heineken

Jaarverslagen | 2013 | | pagina 14