Report of the Report of the Contents Overview Executive Board Supervisory Board Financial statements Other information 32. Financial risk management and financial instruments Advances to customers Advances to customers relate to an upfront cash discount to customers. The advances are amortised over the term of the contract as a reduction of revenue. In monitoring customer credit risk, refer to the paragraph above relating to trade and other receivables. Investments HEINEKEN limits its exposure to credit risk by only investing available cash balances in liguid securities and only with counterparties that have a credit rating of at least single A or eguivalent for short-term transactions and AA- for long-term transactions. HEINEKEN actively monitors these credit ratings. Guarantees HEINEKEN's policy is to avoid issuing guarantees where possible unless this leads to substantial benefits for HEINEKEN. In cases where HEINEKEN does provide guarantees, such as to banks for loans (to third parties), HEINEKEN aims to receive security from the third party. Eleineken N.V. has issued a joint and several liability statement to the provisions of Section 403, Part 9, Book 2 of the Dutch Civil Code with respect to legal entities established in the Netherlands. Exposure to credit risk The carrying amount of financial assets represents the maximum credit exposure. The maximum exposure to credit risk at the reporting date was: In millions of EUR Note 2013 2012 Loans to customers 17 203 368 Indemnification receivable 17 113 136 Other long-term receivables 17 128 148 Held-to-maturity investments 17 4 4 Available-for-sale investments 17 247 327 Non-current derivatives 17 67 116 Investments held for trading 17 11 11 Trade and other receivables, excluding current derivatives 20 2,382 2,500 Current derivatives 20 45 37 Cash and cash equivalents 21 1,290 1,037 4,490 4,684 The maximum exposure to credit risk for trade and other receivables (excluding current derivatives) at the reporting date by geographic region was: In millions of EUR 2013 2012 Western Europe 956 978 Central and Eastern Europe 466 502 The Americas 428 225 Africa Middle East 237 448 Asia Pacific 178 214 Head Office/eliminations 117 133 2,382 2,500 Heineken N.V. Annual Report 2013 114

Jaarverslagen en Personeelsbladen Heineken

Jaarverslagen | 2013 | | pagina 115