Heineken i Regional Review Western Europe entered into a licensing agreement with US brewer Anheuser-Busch at the end of 2003 for production and distribution of the Budweiser brand, Heineken Italia now has a balanced range of complementary beer brands once again. Marketing The introduction of Heineken's aluminium beer bottle was a success. A great deal of publicity, including media attention, was generated by the more than one thousand Halloween parties held all over the country. Heineken is increasingly profiling itself as the driving force behind this event. Sponsorship of music festivals, such as the Heineken Jammin' Festival and the Umbria Jazz Festival, still provides valuable marketing support for the Heineken brand. Birra Moretti continued its sponsorship of soccer tournaments, including theTrofeo Birra Moretti competition for the top Italian clubs. Heineken Italia has expanded Birra Moretti's marketing support in the countries to which it exports, especially the United States and United Kingdom which are the most important markets. Changes were made to the commercial organisation in 2003 to improve customer- management efficiency and effectiveness. Partesa, Heineken Italia's wholesale distribution organisation, reported higher sales and an improved result, reflecting both acquisitions and organic growth. Partesa is integrating its businesses in order to achieve critical mass and hence greater efficiency at the operating level. A start was made in late 2003 on increas ing the capacity at the Massafra brewery and making the modifications needed for brewing Budweiser. Greece Stable share of a softer beer market The Greek beer market was lower in 2003. In line with the market, Athenian Brewery's sales were down from 3.7 million hectolitres to 3.4 million hectolitres, but its market share remained stable. In contrast to many other European countries, Greece had a relatively poor summer. Consumer spending and tourism were down and inflation was above the EU average, which depressed sales par ticularly in the on-trade. Athenian Breweries' result benefited from price increases and an improved sales mix. Brands The decrease in Heineken brand sales was relatively small. The brand was supported with new packaging variants, such as the new international can and the Magnum bottle, in 1.5-litre and 3-litre sizes, which were launched in time for the December holiday season. The XLN (Extra Long Neck) bottle, which is proving very popular with consumers, is helping the brand's penetra tion in the on-trade and sales have grown rapidly since its introduction in 2002. As one of the 'grand sponsors' of the 2004 Olympic Games in Athens, Heineken has already launched numerous marketing and advertising campaigns in the media and at point of sale. These are being expanded in 2004, based around the cen tral theme of celebration of this spectac ular event. Sales of both Amstel and Alfa, a Greek brand, were significantly lower, in the case of Amstel mainly due to stockpiling at the Néa Epcpavion... otn pEyafluiEpn Hopth! OAYMfllAKOI AfONEZ A0HNA 2004 x? 1 "V <*L?- end of 2002. Amstel Big, a wide-necked 33-cl bottle, was successfully introduced at a select group of on-trade outlets. Amstel, which is market leader in the mainstream segment, was supported by various promotions in the take-home channel and TV commercials based on the theme of friendship. Germany Higher sales in a declining market While the German beer market contracted by 4%, under pressure from new govern ment packaging regulations and a weak economy, growth was reported by most of the brands produced by the Paulaner and Kulmbacher breweries, which are part of Brau Holding International, our joint venture with the Schörghuber group. Total sales increased to 8.0 million hectolitres and the result was sharply higher, helped by the proportional consolidation with effect from 1 January 2003 of the BrauHolding International's 45% interest in Karlsberg International Brand GmbH. The mandatory introduction of a charge on non-returnable packaging resulted in a dramatic drop in sales of beer in cans and one-way bottles which was not fully compensated by higher sales of beer in returnable bottles. Home-market sales of Paulaner beer, the eponymous brewery's leading brand, were 1% higher. Paulaner Weissbier sales advanced strongly, despite the decline in canned-beer sales. Hacker-Pschorr and Auerbrau were also able to increase their sales volume in the contracting market. Paulaner exports were up by over 5%, due in part to utilisation of Heineken's existing distribution channels. Paulaner has embarked on a restructuring programme with a view to improving its financial performance. The Kulmbacher brewery's sales turned out 7% higher, with Mönchshof, Sternquell HEINEKEN N.V. ANNUAL REPORT 2003 30

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