Africa/Middle East Africa Regional Review 11 10 CO o o~> cri Group volume Africa/Middle East in millions of hectolitres Sales increased in virtually all markets in Africa and the Middle East. Heineken's overall result improved and beer sales in this region rose from g.g million hi to io.6 million hi (+6.7%). Sales of Heineken beer in Africa and the Middle East were especially strong, with growth of over 22%. Heineken acquired two brewery companies in the Middle East, which will provide valu able support for our expansion strategy in the region. Heineken owns breweries in several African countries which have substantial shares of their respective national markets. As well as local brands, these breweries also sell Amstel beer in some of these countries. Most of the companies also produce and market soft drinks. In several countries, the Heineken, Amstel and Miitzig brands are brewed under licence and marketed by third parties. Heineken beer is imported on a modest scale. The Heineken brand performed particularly well in South Africa and Nigeria. One of Heineken's main priorities in Africa is staff train ing and development, which is a critical success factor for any brewery. Heineken runs training centres in the region and also provides training courses in the Netherlands. A number of common pan-African sales, distribution, inter nal organisation, supply-chain management and account ing systems were introduced at our breweries last year. The bottling lines at breweries in several African coun tries were replaced with modern equipment offering not only greater capacity and lower operating costs, but also improved safety. Construction work is in progress on waste-water treatment plants at a number of locations. Although economic and political stability has been restored to some extent, Nigeria is still heavily depend ent on oil revenues. Inflation remained high and beer con sumption increased only marginally, due to the protracted wet season. Nigerian Breweries also reported higher sales, but was held back for much of the year by a shortage of production capacity. The result improved despite higher costs incurred in modernising the breweries and a substantial general pay rise imposed by the government. Competition intensified with the entry of a new player in the Nigerian beer market. Nigerian Breweries' five existing production facilities were modernised in 2002 and capaci ty was extended with the installation of new fermentation and lagering tanks and additional bottling lines. Sales of imported Heineken doubled and Amstel Malta HEINEKEN N.V. ANNUAL REPORT 2002 32

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