GRI content index
Appendices Appendix 3: Global Reporting Initiative Reference Table
Customer health and safety
PR1 Life cycle stages in which health and safety impacts of products and
PR2 Total number of incidents of non-compliance with regulations and voluntary
PR3
PR4
Product and service labeling
PR5 Practices related to customer satisfaction, including result of surveys
Marketing communications
PR7 Total number of incidents of non-compliance with regulations and voluntary Information not available
Customer privacy
PR8 Total number of substantiated complaints regarding breaches of customer Information not available
Compliance
64
Indicator
Description
Reference
services are assessed for improvement and percentage of significant
products and services categories subject to such procedures
codes concerning health and safety impacts of products and services
during their life cycle, by type of outcomes
Information not available
Information not available
Type of product and service information required by procedures,
and percentage of significant products and services subject to such
information requirements
Total number of incidents of non-compliance with regulations and voluntary
codes concerning products and service information and labeling by type
of outcomes
Information not available
Information not available
measuring customer satisfaction
Sustainable Data Sheet
PR6 Programs for adherence to laws, standards, and voluntary codes related Sustainability Data Sheet
to marketing communications, including advertising, promotion and
sponsorship by type of outcomes
codes concerning marketing communications, including advertising,
promotion and sponsorship of type of outcomes
privacy and losses of customer data
PR9 Monetary value of significant fines for non-compliance with laws and Information not available
regulations concerning the provision and use of products and services
