Safety parameters and indicators
Parameters
Performance
indicators
51
Fatal accidents
Fatalities, own staff and contractor
personnel
Accidents resulting in
permanent disability
Permanent disabilities, own staff
Accidents resulting in absence
from work
Accidents, own staff and
contractor personnel
Days absent
Absence, own staff in calendar days
Workforce
Expressed in Full Time Equivalents (FTE)
Number of complaints
External complaints related to nuisance
Number of external safety
related incidents
Incidents related to safety and
environment which had an impact
outside the production unit
Accident frequency
Own staff, number of accidents resulting
in absence from work per 100 FTE
Accident severity
Own staff, days absence from work
per 100 FTE
Heineken N.V. Sustainability Report 2010
