Fit on the job We will review our approach to safety and extend the scope of our safety management to the areas outside production Safety is one of the areas included in our sustainability approach for the next decade. The expansion of our occupational health and safety efforts to all employees is covered by the plans made in this context. For further information on targets and actions, please see the final chapter on page 36 relating to our future agenda. We made good progress in the area of Occupational Health and Safety requirements for greenfield operations. An Occupational Health and Safety analysis is now standard practice for all greenfield operations with additional requirements now including safety equipment, first aid availability and an emergency response plan. We will improve communication on road traffic safety and vehicle safety at our sites Road safety was part of the Year of Safety in the Africa and Middle East Region. The issue of road safety was also addressed during the medical conference for Western Europe that took place in December 2009. Other issues, such as vehicle safety and safe driving were addressed. Programmes will be rolled out in 2010, and given the poor rate of road traffic accidents in 2009, will require increased management focus. Austria Susanne Rief Health Manager The success of BrauUnion Austria in their continued focus on employee welfare and health and fitness initiatives in the workplace, has been recognised by winning the 2009 Upper Austrian Health Awards for companies with more than 100 employees. The "Fit on the Job" health project was developed with the Upper Austrian Regional Health Insurance Fund. 570 employees in Upper Austria took part in the scheme from 2007 to 2009. BrauUnion Austria implemented various measures such as employee health groups and surveys that were focused on relieving stress and strain in the workplace, in order to reduce the amount of sick leave. Working conditions were improved by testing work stations for comfort and efficiency, providing technicians with suitable hearing protections and installing new air-cushioned seats for forklift trucks. Furthermore, delivery drivers were provided with a nail pallet press, which is an easier method for maintaining pallet quality. Also, all new trucks now have continuous running boards to ensure the safety of the drivers. At the Zipf Brewery, an innovative robot was introduced for lifting and moving heavy water bottles, whilst the canteen in Linz has begun to serve healthier foods such as salads and yoghurts. A water dispenser has also been set up. The programme was concluded with an extensive range of health seminars, made available to employees in their spare time, on the issues of physical exercise, nutrition, smoking, mental training, stress and burnout. "The project has been incredibly successful," says Susanne Rief, Health Manager at BrauUnion Austria. "Not only have the working conditions been improved but also the communication between colleagues. The average sick leave days have also been reduced by 10 per cent and overall the climate of the company just seems to be much healthier and vibrant." Some of the measures are only available in regional breweries but many have extended across Austria and this number is expected to increase during 2010. Heineken N.V. - Sustainability Report 2009 23

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