CONTENTS
"We intend to maintain our long-term
commitment to the overall sustainability
of our Company, as this is the basis for
successful operations beyond a one-
or two-year horizon."
01 FOREWORD
02 ABOUT THIS REPORT
04 HEINEKEN AT A GLANCE
05 WHAT WE SAID - WHAT WE HAVE DONE
06 ENERGY
06 WHAT WE DID
08 WHAT WE DELIVERED
09 WHAT WE WILL DO IN 2009
10 WATER
10 WHAT WE DID
11 WHAT WE DELIVERED
13 WHAT WE WILL DO IN 2009
14 SAFETY
14 WHAT WE DID
15 WHAT WE DELIVERED
17 WHAT WE WILL DO IN 2009
18 AGRICULTURE
18 WHAT WE DID AND WHAT WE DELIVERED
19 WHAT WE WILL DO IN 2009
20 SUPPLY CHAIN RESPONSIBILITY
20 WHAT WE DID
21 WHAT WE DELIVERED
21 WHAT WE WILL DO IN 2009
22 RESPONSIBLE BEER CONSUMPTION
22 WHAT WE DID AND WHAT WE DELIVERED
25 WHAT WE WILL DO IN 2009
26 IMPACT ON DEVELOPING MARKETS
26 WHAT WE DID AND WHAT WE DELIVERED
29 WHAT WE WILL DO IN 2009
30 APPENDICES
30 APPENDIX 1: ASSURANCE REPORT KPMG SUSTAINABILITY
32 APPENDIX 2: OVERVIEW OF REPORTING UNITS
34 APPENDIX 3: REPORTING BASIS
38 APPENDIX 4: OVERVIEW ENVIRONMENTAL PERFORMANCE
40 REFERENCE INFORMATION
FOREWORD
