A NEW APPROACH TO SAFETY IN RUSSIA Safety of installations* The majority of reported environmental and safety incidents related to waste water issues. In most instances, the quality of the effluent exceeded legal limits. Twelve production units had to pay fines because of one or more environmental incidents. The associated amount of fines paid in 2008 was €646,000 (in 2007: €1,270,000). In total, 10 production units reported one or more violations of local safety regulations. Fines were imposed in four of these cases. The total sum amounted to €10,300 (in 2007: €32,600). The number of registered environmental complaints for nuisance caused by noise, odour emissions and waste water discharges increased from 37 in 2007 to 74 in 2008. This is mainly the result of new acquisitions (mainly Scottish Newcastle) in 2008. It has been noted during audits that not all operations have appropriate procedures in place which may lead to under reporting of this figure. What we will do in 2009 Heineken Africa and the Middle East has pronounced 2009 as the year of health and safety for the region More attention will be paid to the safety of contractors We will review our approach to safety and extend the scope of our safety management to the areas outside production We will improve communication on road traffic safety and vehicle safety at our sites. Data refers to Heineken Group 2008. HEINEKEN SAFETY BOOKLET The first stage of a new safety management system was implemented across the breweries of Heineken's Russian operations in 2008, resulting in notable performance improvements and new efficiencies. The new system covers plant-wide safety procedures, on-site training, new safety equipment for forklifts and the use of the latest personal protective equipment. "It began with a risk assessment for health and safety in December 2007," says Aleksandr Khitrov, Group Health, Safety, and Environment Manager at Heineken Breweries in Russia. "During the roll-out phase we held specific training sessions that went through the various controls, safety procedures, audits, the use of Personal Protective Equipment and meetings with suppliers." Additional safety management measures were introduced as a pilot project at one of the breweries in 2008. These included a trial audit system, a dedicated safety committee and a new electronic safety tag registration (STR) system designed to monitor safety controls across the entire plant. In 2009, these measures will also be implemented at the other nine breweries. The STR also allows brewery staff to analyse safety information and processes related to specific areas such as the bottling line, the PET line and warehouse. It helps staff avoid unnecessary meetings by granting real-time access to the system from their workplaces. "The results from the pilot have been excellent and this is reflected in the unprecedented level of communication that now takes place between the technical and production departments," says Aleksandr. "We're aiming to implement STR in all our breweries by 2010." HEINEKEN N.V. SUSTAINABILITY REPORT 2008 17

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Heineken - Milieuverslag | 2008 | | pagina 19