06. What we said - what we have done
This section outlines our performance against the targets and commitments
outlined in our Sustainability Report 2002-2003. For more detailed information
please refer to the relevant sections in this report.
OUR PROMISE OUR PERFORMANCE
Implementation of a stakeholder management system Stakeholder management has been implemented at head-office and piloted in some
markets. Further roll-out has been postponed (see page 18)
Implementation and publication of our Code of Business
Conduct
The Heineken Code of Business Conduct has been introduced in 91 per cent of our
operating companies (see pages 18-20)
Reduction in the number of breweries using more than
seven hectolitres of water per hectolitre of beer
The number of breweries using more than 7 hi of water per hi of beer increased from
23 in 2003 to 33 in 2005. The increase is due to new acquisitions. Actions to reduce
their water consumption have been taken (see pages 28-29)
Reduction of the number of breweries discharging
untreated waste water
The number of breweries discharging untreated waste water increased from 30 in 2003
to 33 in 2005. Eleven sites were acquired without waste water treatment balanced by
4 sites, which started treatment and 4 plants that were divested (see page 30)
Completion of our waste water treatment plant building
programme by 2012
WWTPs in Kaduna (Nigeria) and Pointe Noire (Congo) were started up in 2005. The plant
in Panama is planned to start up in 2006. Preparations have started for plants in Lagos,
(Nigeria), Kinshasa (DR Congo) and Bujumbura (Burundi). As of the date of this report,
our programme is on track (see page 30)
Improved recycling of co-products
The registration and monitoring of co-products was improved substantially. Comparison
with previous years is not reliable. In 2005 98 per cent of our brewers' spent grains was
recycled, 86 per cent of our surplus yeast was recycled (see page 30)
Specific energy consumption 15 per cent lower by 2010
compared with 2002
To date, we saved 3 per cent as compared with 2002. We will need to make
considerable efforts if we are to achieve the planned reduction by 2010 (see pages 27-28)
Reduction in specific C02 emissions to 11.2 kg per
hectolitre of beer by 2006
The sum of direct and indirect C02 emissions decreased from 12.1 kg/hi (2003)
to 11.3 in 2005. The target set for 2006 is likely to be met (see pages 27-28)
Improved reporting of C02 emissions
Achieved. Reporting now includes purchased electricity and steam (see pages 27-28)
Closer employee involvement in the company
A number of tools (e.g. culture survey and Teamtalk) were developed and successfully
tested. Roll-out of these tools will take place in the next two years (see pages 51-52)
Reduction in accident frequency to 2.2 per 100 FTEs
by 2006
Accident frequency decreased from 3.5 per 100 FTEs in 2003 to 3.0 in 2005. With
the current speed of performance improvement the target for 2006 is unlikely to be
achieved. It is more realistic to strive to reach this target in 2008. We will continue
to make this target a priority (see pages 49-51)
Reduction in accident severity to 40 working days lost per
100 FTEs by 2006
Accident severity has fallen from 82 working days lost per 100 FTEs in 2003 to 62
in 2005. With the current speed of performance improvement the target for 2006
is unlikely to be achieved. It is more realistic to strive to reach this target in 2008
(see pages 49-51)
Worldwide implementation of our policy on beer promotion
aimed at women within the business units which operate
under Heineken's direct responsibility
The results of a pilot study conducted and evaluated in Cambodia have been shared
with all relevant parties. Results are being reviewed and further roll-out will take place
after this review (see page 48)
Adoption of a structured approach to supply-chain
responsibility
The Heineken Supplier Code was adopted by the Executive Board in 2005. It will be fully
implemented by early 2008 (see pages 32-33)
Familiarisation of new operating companies with
Heineken's alcohol policy
80 per cent of marketing and sales departments were trained in the Rules Guidelines
for Responsible Commercial Communication (see pages 40-42)
Heineken N.V. - 2004/2005 Sustainability Report