06. What we said - what we have done This section outlines our performance against the targets and commitments outlined in our Sustainability Report 2002-2003. For more detailed information please refer to the relevant sections in this report. OUR PROMISE OUR PERFORMANCE Implementation of a stakeholder management system Stakeholder management has been implemented at head-office and piloted in some markets. Further roll-out has been postponed (see page 18) Implementation and publication of our Code of Business Conduct The Heineken Code of Business Conduct has been introduced in 91 per cent of our operating companies (see pages 18-20) Reduction in the number of breweries using more than seven hectolitres of water per hectolitre of beer The number of breweries using more than 7 hi of water per hi of beer increased from 23 in 2003 to 33 in 2005. The increase is due to new acquisitions. Actions to reduce their water consumption have been taken (see pages 28-29) Reduction of the number of breweries discharging untreated waste water The number of breweries discharging untreated waste water increased from 30 in 2003 to 33 in 2005. Eleven sites were acquired without waste water treatment balanced by 4 sites, which started treatment and 4 plants that were divested (see page 30) Completion of our waste water treatment plant building programme by 2012 WWTPs in Kaduna (Nigeria) and Pointe Noire (Congo) were started up in 2005. The plant in Panama is planned to start up in 2006. Preparations have started for plants in Lagos, (Nigeria), Kinshasa (DR Congo) and Bujumbura (Burundi). As of the date of this report, our programme is on track (see page 30) Improved recycling of co-products The registration and monitoring of co-products was improved substantially. Comparison with previous years is not reliable. In 2005 98 per cent of our brewers' spent grains was recycled, 86 per cent of our surplus yeast was recycled (see page 30) Specific energy consumption 15 per cent lower by 2010 compared with 2002 To date, we saved 3 per cent as compared with 2002. We will need to make considerable efforts if we are to achieve the planned reduction by 2010 (see pages 27-28) Reduction in specific C02 emissions to 11.2 kg per hectolitre of beer by 2006 The sum of direct and indirect C02 emissions decreased from 12.1 kg/hi (2003) to 11.3 in 2005. The target set for 2006 is likely to be met (see pages 27-28) Improved reporting of C02 emissions Achieved. Reporting now includes purchased electricity and steam (see pages 27-28) Closer employee involvement in the company A number of tools (e.g. culture survey and Teamtalk) were developed and successfully tested. Roll-out of these tools will take place in the next two years (see pages 51-52) Reduction in accident frequency to 2.2 per 100 FTEs by 2006 Accident frequency decreased from 3.5 per 100 FTEs in 2003 to 3.0 in 2005. With the current speed of performance improvement the target for 2006 is unlikely to be achieved. It is more realistic to strive to reach this target in 2008. We will continue to make this target a priority (see pages 49-51) Reduction in accident severity to 40 working days lost per 100 FTEs by 2006 Accident severity has fallen from 82 working days lost per 100 FTEs in 2003 to 62 in 2005. With the current speed of performance improvement the target for 2006 is unlikely to be achieved. It is more realistic to strive to reach this target in 2008 (see pages 49-51) Worldwide implementation of our policy on beer promotion aimed at women within the business units which operate under Heineken's direct responsibility The results of a pilot study conducted and evaluated in Cambodia have been shared with all relevant parties. Results are being reviewed and further roll-out will take place after this review (see page 48) Adoption of a structured approach to supply-chain responsibility The Heineken Supplier Code was adopted by the Executive Board in 2005. It will be fully implemented by early 2008 (see pages 32-33) Familiarisation of new operating companies with Heineken's alcohol policy 80 per cent of marketing and sales departments were trained in the Rules Guidelines for Responsible Commercial Communication (see pages 40-42) Heineken N.V. - 2004/2005 Sustainability Report

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