70. Appendix 3: Reporting process Scope The safety and environmental data presented in this report relate to the years 2003, 2004 and 2005 for the production units of the Heineken operating companies. 'Production units' means breweries, maltings and soft-drink plants and combinations of these, at which malt, beer and soft drinks are produced. The data covers participating interests, which are included fully or partially in the consolidated financial statements. The figures for participating interests relate to their total output. Environmental data for production units where both beer and soft drinks are produced have been combined since 2005. The figures do not include distribution or head offices, but do include internal transport. The volume figures presented in the environmental section of this report, based on production, may differ slightly from the figures presented in Heineken's financial report, which are based on sales. This difference is accounted for by exports, volumes produced under licence and a number of recently acquired production units that have not yet submitted data. Newly acquired production units are required to start reporting in the first calendar year after the date of acquisition. The production units are listed in appendix 5. The data on social performance have been derived from the 'Opco Survey', an annual questionnaire that is completed by companies in which Heineken holds a 50 per cent majority share. Apart from these companies, Brasseries du Congo, Sierra Leone Brewery, Zagorka (Bulgaria), Heineken Lion Australia and Companias Cervecerias Unidas (Chile) have contributed to the social performance data, giving a total of participating operating companies of 49. For the data presented on Code of Conduct and Alcohol Policy, available monitoring data on corporate office level have been included in the figures represented in this report. For the Code of Business Conduct the number of operating companies used as a base reference is 55. For alcohol this number is 49. Reporting systems The maltings, breweries and soft-drink plants gather the data in accordance with guidelines and definitions formulated by Heineken Group Supply Chain based on the Global Reporting Initiative Guidelines (2002). Their reports are submitted annually to this Group, where they are checked for completeness, likeliness of data and accuracy. A training course is also provided to instruct employees in the production units in the accurate acquisition, verification and filing of data. Visits are conducted to selected production units in conjunction with the external assurance provider to check the quality of the information they provide by comparing it with invoices, measurements and calculations. Social reporting In 2004 and 2005 the structured review of our social performance, by circulating a detailed questionnaire to all operating companies, in which we hold a direct or indirect interest of more than 50 per cent, was continued. The questionnaire is based on themes we have identified and the Global Reporting Initiative guidelines. The questionnaire was completed by the management of all relevant operating companies with the exception of Antilliaanse Brouwerij, due to restructuring. Due to deficiencies in administrative systems and due to a lack of clarity in the definitions relating to a number of aspects, it has not been possible for all our operations to reply with the same level of accuracy. Some of the replies had to be based on estimates by the local management team. The reporting on social sustainability takes account of this margin of uncertainty. Safety reporting The safety reporting system is used by the production units to record accidents at their locations and report on the consequences for both their own staff and contractors' personnel. 'Own staff includes both permanent and temporary staff. Group Supply Chain has defined four parameters, which must as a minimum be reported at local level, to serve as the basis for measuring the results achieved by our breweries, maltings and soft-drink plants. These results are expressed in two performance indicators. Heineken N.V. - 2004/2005 Sustainability Report

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Heineken - Milieuverslag | 2004 | | pagina 72